Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Kate Mendillo

East Providence,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Member Services Associate

Bjs Wholesales Club
09.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Maintained and managed customer files and databases.

Front Desk Associate/Sales

Work Out World
08.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with patrons, team members and supervisors.

Summer Camp Counselor/Supervisor

East Providence Recreation Department
06.2021 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Maintained accurate program records, including incident reports, logs, and daily attendance reports
  • Collaborated with other recreation staff in developing new recreational activities.
  • Planned, coordinated, and executed activities while guiding campers in personal growth and daily living skills.

Customer Service Associate

Home Depot
05.2020 - 04.2021
  • Efficiently worked in a fast-paced, ever changing environment
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Intern

Rhode Island Institute for Labor Studies and Research
06.2019 - 08.2019
  • Assisted in coordinating various programs and meetings run by the Institute
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Produced Excel spreadsheets and updates with latest information.

Education

Bachelor of Arts - English With Minor in Education

University of Rhode Island
Kingston, RI
12.2023

High School Diploma -

East Providence High School
East Providence, RI
06.2018

Skills

  • Product Sales
  • Service Upselling
  • Customer Service
  • Issue Resolution
  • Database Management
  • De-Escalation Techniques
  • Group Supervision and Management
  • Recordkeeping Abilities
  • Customer Relations
  • New member assimilation

Volunteer Experience

Orlo Avenue Elementary School (2018-2023): Weekly mentoring and tutoring services for fifth-grade students in need of guidance.

Timeline

Member Services Associate

Bjs Wholesales Club
09.2023 - Current

Front Desk Associate/Sales

Work Out World
08.2022 - Current

Summer Camp Counselor/Supervisor

East Providence Recreation Department
06.2021 - 08.2023

Customer Service Associate

Home Depot
05.2020 - 04.2021

Intern

Rhode Island Institute for Labor Studies and Research
06.2019 - 08.2019

Bachelor of Arts - English With Minor in Education

University of Rhode Island

High School Diploma -

East Providence High School

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Kate Mendillo