Michael Gillespie
Salt Lake City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Member Services Associate
Salt Lake City Jewish Community Centre
10.2022 - Current
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Head Lifeguard
Salt Lake City Jewish Community Centre
05.2019 - 09.2022
- Detailed safety rules and procedures regarding activities to customers and guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Education
Bachelor of Science - Geoscience Major And Atmospheric Science Minor
University of Utah
Salt Lake City, UT08-2027
Judge Memorial Catholic High School
Salt Lake City, UT05-2022
Skills
- Tracking complaints
- Banking operations support
- Product sales
- Member account management
- Data entry proficiency
- Issue resolution
- Account management
- Workflow optimization
- Document processing
Timeline
Member Services Associate
Salt Lake City Jewish Community Centre
10.2022 - Current
Head Lifeguard
Salt Lake City Jewish Community Centre
05.2019 - 09.2022
Bachelor of Science - Geoscience Major And Atmospheric Science Minor
University of Utah
Judge Memorial Catholic High School
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