Tiffany Hubbard
Royse City,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Member Services Specialist II
Teladoc Health
07.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Expert Medical Services Coordinator
Teladoc Health
04.2021 - 07.2024
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests for products, services, and company information.
Member Services Specialist
Teladoc Health
07.2018 - 04.2021
- Responsible for effectively communicating with other departments to ensure excellent member experience, and assisted with training of new hires.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Auto Lending Specialist
Hub Financial
08.2014 - 06.2018
- Established key procedures for teams preparing documentation, models, and presentations
- Reduced overhead by taking on more responsibility with creative and administrative projects
- Other duties included: verifying and creating claims numbers by communicating with insurance companies, contacting insurance carriers to discuss policies and benefits, and providing clerical support to company employees that included copying, faxing, and file management.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
James Madison High School
Dallas, TX05.2001
Skills
- Cross-selling abilities
- Complaint Handling
- Data entry proficiency
- Call center experience
- Strong leadership
- Customer service expertise
- De-Escalation Techniques
- Call Documentation
- Remote Office Availability
- LiveChat Messaging
- Tracking complaints
Timeline
Member Services Specialist II
Teladoc Health
07.2024 - Current
Expert Medical Services Coordinator
Teladoc Health
04.2021 - 07.2024
Member Services Specialist
Teladoc Health
07.2018 - 04.2021
Auto Lending Specialist
Hub Financial
08.2014 - 06.2018
High School Diploma -
James Madison High School
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