Richard Withers Jr.
Baltimore,MD
Summary
Personable and dedicated Member Services Associate with extensive experience in customer facing positions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing business.
Overview
8
8
years of professional experience
Work History
Member Services Associate
Stansberry Research
Baltimore, MD
09.2022 - Current
- Identify opportunities for cross-selling additional products or services based on member needs.
- Provide support to members regarding account inquiries, processing transactions, and resolving issues.
- Maintain accurate records of member interactions and transactions.
- Exceed established service goals while leveraging customer service, sales and employee management best practices.
- Assist in the training of new employees as well as continued training of current employees
National Youth Baseball Instructor - Chevy Tour (Contract)
Ripken Baseball
Aberdeen, MD
04.2022 - 06.2022
- Worked with Ripken Baseball and Chevrolet to assist in the operations of youth baseball and softball clinics across the country at various Major League, Minor league, collegiate, and recreational facilities
- Lead check-in process for up to 200+ participants at each one day clinic
- Lead several instructional stations to teach the fundamentals of baseball and softball.
Operations Assistant (Contract)
The Ripken Experience
Myrtle Beach, SC
03.2022 - 04.2022
- Assisted in the day to day operations of the Ripken Experience facility during high school and college baseball spring training games
- Served as a tournament official with duties including public address announcer, scoreboard operator and music operator
- Worked with grounds crew to maintain fields and overall facility.
Professional Recruiter
Tech USA
Millersville, MD
06.2021 - 12.2021
- Performed 50+ daily outbound calls to potential job candidates
- Generated leads to establish new business through candidate interaction
- Maintained candidate relationships from original conversation through job assignment
- Utilized candidate tracking system to maintain records and operate efficiently.
Administration and Operations Assistant
S.A.F.E. Management
Baltimore, MD
03.2017 - 06.2021
- Conducted administrative duties, such as interviewing, training, onboarding process for new employees and other operational activities
- Supervised 10 or more team members on Ravens game days
- Reconciled employee timesheets in accordance with an NFL audit
- Oversaw employee check-in and check-out processes for multiple shift changes
- Adapted to changing company needs and act as an event security guard and field staff at various venues
- Selected to work Super Bowl LIV and LV as part of the administrative team
- Experience with other major events including Baltimore Orioles games, Naval Academy Football, Preakness, Billy Joel, Metallica and other concerts.
Server
Texas Roadhouse
White Marsh, MD
09.2018 - 08.2019
- Managed cash transactions of approximately $500-$1,000 per shift
- Completed TIPS alcohol server training certification.
Wait Staff
Oak Crest Village
Parkville, MD
02.2016 - 09.2018
- Served an average of 20 residents at a time (5-6 table sections)
- Conducted great customer service in every aspect of the dining experience for over 300 residents per shift
- Trained over 10 new employees in general operations of restaurant quality, including serving, food running, and bussing areas.
Education
Bachelor of Science - Sport Management
Towson University
Skills
- Customer Service
- Product Knowledge
- Complaint Resolution
- Inbound and Outbound Calling
- Building Rapport
- Positive and Professional
- Staff Training
Extracurricular Activities
Founding Father of Phi Kappa Psi Fraternity, Towson, MD, Organized charitable events, such as TigerTHON and Towson Town and Gown; with some raising over $160,000 in donations. Arranged and presented a mental health workshop to educate the fraternity members on the importance of good mental health. Orchestrated several different events and activities to strengthen teamwork and unity. Past roles included: Sergeant at Arms, Chaplain, and Health and Wellness Chairman.
Timeline
Member Services Associate
Stansberry Research
09.2022 - Current
National Youth Baseball Instructor - Chevy Tour (Contract)
Ripken Baseball
04.2022 - 06.2022
Operations Assistant (Contract)
The Ripken Experience
03.2022 - 04.2022
Professional Recruiter
Tech USA
06.2021 - 12.2021
Server
Texas Roadhouse
09.2018 - 08.2019
Administration and Operations Assistant
S.A.F.E. Management
03.2017 - 06.2021
Wait Staff
Oak Crest Village
02.2016 - 09.2018
Bachelor of Science - Sport Management
Towson University
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