Jack Birkby

• Monitored staff performance and behavior, addressing issues and recognizing successes while identifying and correcting unsafe practices and equipment.
• Encouraged adherence to safety protocols and quality standards, promoting the department’s goals of safety, service, and production.
• Used Blue Yonder WLM to measure staff productivity and provide quality coaching.
• Enforced policies established by department and warehouse management.
• Coordinated with internal customers to ensure tasks were completed on-time.
• Interviewed candidates and provided hire/fire recommendations to manager.

• Supported management in enforcing department policies and procedures to maintain compliance and operational standards.
• Monitored performance of coworkers, correcting and reporting unsafe behaviors. Inspected machines and flats for safety, requested repairs for broken and unsafe equipment.
• Trained new employees to operate equipment and scanners, making sure they knew what would be expected of them and their department.
• Monitored coworker performance, corrected unsafe behaviors, inspected machines for safety, and initiated repair requests for broken equipment.

• Acted as the last point of contact for customers.
• Assisted customers with order adjustments, ensuring accurate fulfillment and satisfaction.
• Safely loaded and secured product into customers’ vehicles. Confirmed and consolidated orders.
• Processed customer returns by inspecting items and utilizing POS system for order maintenance and inventory tracking.
• Operated stock picker, tow tractor, and forklift to support inventory management and facilitate movement across departments.

• Loaded and unloaded furniture and appliances for customers, ensuring safe handling throughout the process. Traveled throughout Nebraska and Iowa to deliver exceptional service to customers in their homes. Ensured customers’ possessions remained undamaged during loading, transit, and unloading, demonstrating commitment to care and quality.
• Coordinated packing and loading of items to ensure safe transport.
• Operated moving equipment, including dollies and lifts, for efficient relocation.
• Assisted customers with inventory assessments and special requests during moves.

Majored in Political Science with a concentration in law and the courts. Additional courses in anthropology, linguistics, and international affairs. Conducted research on constitutional law and criminology.