Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack Burt

Houston

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Black Rock Coffee Bar
09.2020 - 08.2025
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Maintained established levels of goods based on sales forecasts and seasonal demands.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inventoried all shop stock on monthly, quarterly and annual basis.

Assistant Manager/barista

Kona Roastery
10.2019 - 09.2020
  • Developed and maintained effective working relationships with team members, management, and customers.
  • Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
  • Greeted customers, often by name, and created welcoming environment.
  • Sold coffee, tea blends, highlighting the differences between items and educating customers about brewing methods.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Shift Manager

Starbucks
03.2018 - 09.2019
  • Evaluated the performance of associates and mentored underperforming employees on ways to improve.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
  • Coordinated work handoffs and schedules with other Shift Managers.
  • Connected with customers and gave each person a positive experience to promote long-term loyalty.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Packer

Amazon
03.2017 - 08.2017
  • Maintained good housekeeping practices and observed safety program requirements in a fast-paced environment.
  • Inspected all boxes, crates, and packages for correct labeling.
  • Readied packages for shipping by preparing products in accordance with established guidelines.
  • Ensured packages contained correct products and supplies before completing packaging processes.

Education

High School Diploma -

Cinco Ranch High School
Cinco Ranch, TX
06.2016

Skills

  • Verbal communication
  • Problem-solving
  • Customer service excellence
  • Store operations oversight
  • Operational budgeting
  • Team leadership and coaching
  • Shift scheduling
  • Expense tracking
  • Employee training and mentoring
  • Manager Experience
  • Barista Experience
  • Employee retention strategies
  • POS
  • Inventory management
  • Employee Evaluation

Certification

  • Food Safety — Highly Proficient with both a food handlers certificate and food manager certificate. Proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
  • Food Service: Customer Situations — Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.

Timeline

Store Manager

Black Rock Coffee Bar
09.2020 - 08.2025

Assistant Manager/barista

Kona Roastery
10.2019 - 09.2020

Shift Manager

Starbucks
03.2018 - 09.2019

Packer

Amazon
03.2017 - 08.2017

High School Diploma -

Cinco Ranch High School

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