John Saied
Concord,Egypt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Store Manager
Wingstop
Concord, CA
03.2024 - Current
- Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managing inventory control, cash control, and store opening and closing procedures.
- Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisting with hiring, training and mentoring new staff members.
- Improving customer satisfaction through staff training in customer service and product knowledge.
- Maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completing point of sale opening and closing procedures.
- Mentoring new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducting regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managing financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimizing labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Training and guiding team members to maintain high productivity and performance metrics.
- Observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supporting kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improving food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Utilizing proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Receiving, unpackaged and stored incoming food deliveries.
- Keeping work areas neat, clean and in full compliance with company standards and applicable health codes.
- Checking and logging food temperatures every hour.
- Supporting kitchen team by being responsive and pitching in to complete tasks.
Sales Agent
Reportage
Cairo Egypt
09.2022 - 11.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Met existing customers to review current services and expand sales opportunities.
Sales Team Leader
Infinity Real-Estate
01.2019 - 09.2022
- Following up, and scheduling appointments with customers for in person site visit
- Handling customer situations by making amicable decisions for customers and company.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Agent
First Mas
12.2017 - 12.2018
- Identified customer needs by reviewing account information and conducting needs assessments
- Handled customer situations by making amicable decisions for customers and company
- Developed and implemented sales strategies with customers
- Assisted new and existing customers in account set ups and cancellations
- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Contacted potential customers through phone calls and emails
- Determined customer needs and offer product or service solutions and support
- Delivered customized, targeted sales strategies.
Receptionist
Nile Ritz-Carlton
01.2016 - 10.2016
- Served visitors by greeting, welcoming, and directing them appropriately
- Notified company personnel of visitor arrival
- Maintained security and telecommunications system
- Informed visitors by answering or referring inquiries
- Directed visitors by maintaining employee and department directories
- Kept front office organized and clutter free
- Greeted the customer's as they arrive and make them comfortable
- Answered incoming phone calls, provide information for callers, distribute calls and messages to appropriate persons in a timely manner
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
- Supported the work of office staff by providing skilled clerical assistance.
Education
Faculty of Tourism and Hotels, Helwan University
06.2019
Skills
- Negotiation and communication skills
- Pleasant and trustworthy
- Multitasking
- Patience
- Reception desk management
- Meeting preparation
- Verbal communication
- Problem solving
- Customer Service
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Inventory Management
- Employee Training
- Staff Management
- Accurate Cash Handling
- Opening and closing procedures
- Sales Strategies
- Safe Food Handling
- Hygiene practices
- Food Safety Compliance
- Cross-Contamination Prevention
- Safe handling guidelines
Timeline
Store Manager
Wingstop
03.2024 - Current
Sales Agent
Reportage
09.2022 - 11.2023
Sales Team Leader
Infinity Real-Estate
01.2019 - 09.2022
Sales Agent
First Mas
12.2017 - 12.2018
Receptionist
Nile Ritz-Carlton
01.2016 - 10.2016
Faculty of Tourism and Hotels, Helwan University