Jack Capozzoli
Carlsbad,CA
Summary
Hardworking associate with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling our guests with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate/Manager
In-N-Out Burger
Atascadero, CA
07.2019 - 10.2023
- Ensured cleanliness of the store
- Lead by example while performing tasks
- Established a customer-friendly atmosphere
- Resolved customer complaints promptly and ensured prompt corrective action.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Mira Costa College
Cuesta College
12.2022
Atascadero High School
06.2021
Skills
- Team Leadership
- Verbal and Written communication
- Strong work Ethnic
- Cash/POS Handling
- Professional Appearance
- Safe Food Handling
- Time Management
- Complex Problem-Solving
- Exceptional Customer Service
- Guest Engagement
- Cleanliness Standards
Certification
- ServSafe Food Handler Certified
Timeline
Associate/Manager
In-N-Out Burger
07.2019 - 10.2023
Mira Costa College
Cuesta College
Atascadero High School
- ServSafe Food Handler Certified