John Dalton
Brooksville,FL
Summary
Retail professional with over 16 years of customer service, sales and retail experience. Excels at building customer relations, determining their needs to provide the best retail experience. Strong listening and communication skills, able to collaborate with a team as well as work solo.
Overview
16
16
years of professional experience
Work History
Maintenance Associate
Walmart
04.2022 - 03.2024
- Improved equipment reliability by conducting regular maintenance checks and implementing preventative measures.
- Cleaned and maintained public restrooms.
- Responded to spills for cleanup
- Swept departments
- Maintained safety conditions and standards in facility.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables during and at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
Bagger
Publix
09.2021 - 04.2022
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Performed scheduled custodial and maintenance duties such as restroom cleaning, emptying trash cans
Front End Associate
Sam's Club
08.2019 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Worked in Liquor Store, stocked shelves with merchandise and answered phone calls
- Assisted in covering breaks and lunches at the gas station
Senior Retail Associate
Goodwill Industries Of Upstate And Midlands
05.2011 - 05.2019
- Operated cash register efficiently during peak hours while maintaining accuracy in transactions processed.
- Processed and priced donated merchandise to be stocked on sales floor.
- Loaded and emptied trucks in backroom
- Coordinated visual merchandising efforts with seasonal displays that attracted customers'' attention and promoted sales opportunities.
- Handled customer issues and complaints with professionalism and diplomacy, leading to successful resolutions.
- Contributed to a positive store environment by maintaining a clean, organized, and visually appealing sales floor.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Associate
Meijer
05.2008 - 05.2010
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered outside phone calls
- Assisted in Pet Department to clean and maintain fish tank
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
High School Diploma -
Troy High School
Troy, OH06.2008
Vocational Certificate - Game And Interactive Media Design
Upper Valley Career Center
Piqua, OH06.2008
Skills
- Excellent People Skills
- Customer Service
- Money Handling
- Listening Skills
- Reliable and Punctual
- Relationship Building
- Cash Register Operation
- Stocking and Receiving
- Cleaning Techniques
- Verbal / Written Communication
- Professional Demeanor
- Computers
Timeline
Maintenance Associate
Walmart
04.2022 - 03.2024
Bagger
Publix
09.2021 - 04.2022
Front End Associate
Sam's Club
08.2019 - 09.2021
Senior Retail Associate
Goodwill Industries Of Upstate And Midlands
05.2011 - 05.2019
Retail Associate
Meijer
05.2008 - 05.2010
High School Diploma -
Troy High School
Vocational Certificate - Game And Interactive Media Design
Upper Valley Career Center