Jack Danni
Casper,WY
Summary
Professional Summary:
Hard working and ambitious leader with seven years of experience within Sherwin applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams with employees and customers; while improving processes, and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dedicated individual with a history and expectations of meeting company goals, while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best improve as an individual and team player.
Overview
8
8
years of professional experience
Work History
Operations Manager
Sherwin-Williams Commercial Paint Store
Casper, WY
05.2023 - Current
- Supervised operations, staff, and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Helped manage inventory and supply operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Identified and qualified customer needs with their needed material for projects with high success.
Sales Associate
Sherwin-Williams Paint Store
Cheyenne, WY
06.2017 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened attentively to customer questions and requests, then clearly giving important feedback and answers to the customer.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Representative
Cutco
Denver, CO
06.2016 - 08.2016
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
BBA - Human Resources Management
University of Wyoming
Laramie, WY05.2023
Skills
- Problem-Solving
- Team Leadership
- Decision-Making
- Employee relations and conflict resolution
- Customer Service
- Goal Setting
- Client Relationship Building
- Customer Relationship Management (CRM)
Languages
Spanish
Elementary
Timeline
Operations Manager
Sherwin-Williams Commercial Paint Store
05.2023 - Current
Sales Associate
Sherwin-Williams Paint Store
06.2017 - 08.2022
Sales Representative
Cutco
06.2016 - 08.2016
BBA - Human Resources Management
University of Wyoming