Jack Doyle
Pittsburgh,PA
Summary
Adaptable professional with experience in business and employee management. Bringing many years of experience in overseeing day-to-day activities and business process management. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
7
7
years of professional experience
Work History
Field Support Specialist II
Amergis Healthcare Staffing
Pittsburgh, USA
06.2024 - Current
- Acted as the central point of contact for recruiters, managers, and healthcare professionals, facilitating communication and timely onboarding
- Oversaw daily pipeline of 25+ healthcare professionals, meeting project milestones for clearance and onboarding on time
- Trained team to build PowerBI dashboards that tracked performance metrics and identified gaps, enhancing response time and efficiency across departments
Manager
Field Day
Pittsburgh, USA
10.2022 - 05.2024
- Developed and launched online café ordering website to streamline ordering process and expand customer base
- Established infrastructure for café operations, vendor relations, employee conduct, accounting, and logistics within first 6 months
- Created weekly F&B cost analysis spreadsheets to monitor spending, categorize sales, and forecast future purchasing
Information Technology Teaching Assistant
American University
Washington, USA
08.2019 - 05.2021
- Administered teaching and one-on-one tutoring in advanced Excel and SQL functions across multiple platforms and languages, enhancing understanding of information technology programs for 30+ students
- Dedicated 10+ hours weekly to in-class assistance and individual office hours, supplementing lectures and offering personalized insights to support student learning
Data & Analytics Intern
Viget
Falls Church, USA
06.2020 - 08.2020
- Executed data analysis on marketing website, curating KPIs and 5 actionable recommendations for data team to increase site engagement
- Collaborated with a 5-person team on an 8-week web application to lead analytics prioritization, implementation, and tracking
Education
Bachelor of Science - Business Administration
American University, Kogod School of Business
Washington, D.C.Skills
- Technical support
- Customer relationship management
- Vendor management
- Google Analytics and Tag Manager
- Power BI and Tableau
- Mondaycom Project Management
- Microsoft Office Suite
- Technical documentation
- Problem solving
- Training facilitation
- Intermediate Spanish Proficiency
Timeline
Field Support Specialist II
Amergis Healthcare Staffing
06.2024 - Current
Manager
Field Day
10.2022 - 05.2024
Data & Analytics Intern
Viget
06.2020 - 08.2020
Information Technology Teaching Assistant
American University
08.2019 - 05.2021
Bachelor of Science - Business Administration
American University, Kogod School of Business