Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jack Flippin

Colorado Springs,CO

Summary

I am a dynamic Executive Assistant with a proven track record at Devslopes, excelling in administrative support and team leadership. I am incredibly proficient in Google Docs and calendar management! I work hard to improve my operational efficiency while fostering staff development. Recognized for exceptional problem-solving and effective communication, I thrive in fast-paced environments, making sure executive operations are seemless.

Overview

16
16
years of professional experience

Work History

Executive assistant to the CEO

Devslope
05.2021 - Current
  • As executive assistant, I spend my time completing tasks that the CEO does not have time for on top of daily duties. These tasks range anywhere from:
  • Building Google Docs/Sheets to process hundreds of students.
  • Proficiency in HubSpot(CRM) to completely daily tasks.
  • Scheduling all of the CEO’s personal appointments both for the company and his social life.
  • Overseeing a team of ~20 people, helping them grow in our company.
  • In charge of all the company purchases.

Front End Manager

United Supermarkets
Lubbock, TX
06.2009 - 05.2021
  • At Market Street I over saw ~150 front end employees. I also worked closely with our corporate offices to travel over Texas and New Mexico, opening and training new locations. At the store my daily duties included:
  • Employee Data input.
  • Managing breaks and shifts for the front end checkers and sackers.
  • Working the service desk. Which had its own array of duties.(i.e. running transactions/refunds. Sending Western Union money transfers. Ordering tickets. Providing lottery/tobacco sales. Building schedules. Working with side departments to achieve the best solution for each of our guests)
  • On occasion, jumping into the heat of things to help alleviate strain on employees when guests were checking out in droves.

Host Manager

Lujans Mexican Food
Lubbock, Texas
03.2010 - 09.2011
  • Managed guest seating and reservations efficiently during peak hours.
  • Trained and supervised staff in customer service best practices.
  • Oversaw daily operations to maintain cleanliness and organization.
  • Facilitated communication between front of house and back of house teams.
  • Handled customer complaints in a professional manner.
  • Greeted guests and provided excellent customer service.
  • Performed cash register operations accurately and handled money responsibly.

Education

Online course - Computer Programming

Devslope Academy
06.2022

Some College (No Degree) - Medical

South Plains College
Levelland, TX

Skills

  • Google Docs
  • Computer literacy
  • Executive administrative support
  • Multitasking
  • Computer skills
  • Microsoft Excel
  • Calendar management
  • Personal assistant experience
  • Administrative experience
  • IT management
  • Customer service
  • Attention to detail
  • Organizational skills
  • Staff training
  • Effective communication
  • Problem solving
  • Human resources management (HRM)
  • Spreadsheet tracking

Accomplishments

  • I received two awards at my time at United. One for "Guest Service" and one for my time spent converting many stores across Texas/New Mexico and training hundreds upon hundreds of employees.
  • I have also been featured in the company magazine for my various efforts throughout the company.
  • One of my proudest accomplishments, and my last at United, was advocating for and securing a dedicated section for hair products tailored specifically to People of Color, across all our stores. After a customer(turned friend) shared her frustration with the lack of inclusive options, I leveraged my connections with the COO, Head of HR, and Store Manager to implement this change, making sure our diverse and wonderful clientele had better access and felt included!

Timeline

Executive assistant to the CEO

Devslope
05.2021 - Current

Host Manager

Lujans Mexican Food
03.2010 - 09.2011

Front End Manager

United Supermarkets
06.2009 - 05.2021

Online course - Computer Programming

Devslope Academy

Some College (No Degree) - Medical

South Plains College

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Jack Flippin