Jack Franzen
Tinley Park,IL
Summary
Station Manager with solid record and significant background in operational management. Successful at training and development, managing over 2,000 cars in a fleet and have a customer service skillset. I am dependable and possess a superior work ethic and strong background in budgeting, scheduling and leadership.
Overview
9
9
years of professional experience
Work History
Station Manager
Enterprise Rent-A-Car
Orland Park, IL
10.2023 - Current
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Helped organize and maintain a fleet of over 2,000 vehicles and oversaw 30+ employees.
Assistant Branch Manager
Enterprise Rent-A-Car
Alsip, IL
12.2022 - 10.2023
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
Management Trainee
Enterprise Rent-A-Car
New Lenox, IL
02.2022 - 12.2022
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Acquired business and management skills through various resources to update proficiency.
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
Training Manager
Culver's Restaurant
Orland Park, IL
12.2016 - 01.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Created and distributed employee work schedules in accordance with labor laws.
Security Supervisor
Securitas Security Services
Downers Grove, IL
10.2018 - 10.2019
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
Crew Member
Culver's Restaurant
Orland Park, IL
05.2015 - 12.2016
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
BBA - Business Administration
University of Illinois At Chicago
Chicago, IL12-2022
Skills
- Staff Training and Development
- Customer Service
- Budget Management
- Leadership Development
- Team Development
- Fleet Management
- Policy Implementation
- Human Resource Management
Timeline
Station Manager
Enterprise Rent-A-Car
10.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
12.2022 - 10.2023
Management Trainee
Enterprise Rent-A-Car
02.2022 - 12.2022
Security Supervisor
Securitas Security Services
10.2018 - 10.2019
Training Manager
Culver's Restaurant
12.2016 - 01.2022
Crew Member
Culver's Restaurant
05.2015 - 12.2016
BBA - Business Administration
University of Illinois At Chicago
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