Jack Franzese
Lake Ronkonoma
Summary
Dynamic sales professional with proven expertise in customer service and product demonstration, honed at Macy's and Burger King. Excels in interpersonal communication and POS system operations, significantly enhancing customer satisfaction and sales. Demonstrated ability to exceed sales targets through effective upselling strategies and in-depth knowledge of fragrance trends.
Overview
11
11
years of professional experience
Work History
Women’s Fragrance Sales Associate
Macy’s
08.2017 - 02.2025
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Processed credit and debit card payments to complete purchases.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Drive-Thru Cashier
Burger King
07.2014 - 08.2017
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
Education
Associates - Liberal Arts
Suffolk County Community College
08.2021
Skills
- POS system operations
- Store maintenance
- Social media promotion
- Product demonstration
- Upselling strategies
- Customer profile maintenance
- Brand education
- Brand awareness
- Experience management
- Client empowerment
- Client relationship building
- Sales assistance
Software
Microsoft Excel
Timeline
Women’s Fragrance Sales Associate
Macy’s
08.2017 - 02.2025
Drive-Thru Cashier
Burger King
07.2014 - 08.2017
Associates - Liberal Arts
Suffolk County Community College
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