Tara Aiken
Irvington,NJ
Summary
Dynamic and results-driven professional with a strong background in customer service and engagement at Macy’s. Proven ability to enhance brand loyalty through exceptional product knowledge and relationship-building. Skilled in POS system operations and adept at resolving customer inquiries, ensuring satisfaction and repeat business. Committed to fostering positive experiences and achieving sales targets.
Overview
8
8
years of professional experience
Work History
Fragrance Sales Associate
Macy’s
10.2019 - Current
- Assisted customers in selecting fragrances, enhancing their shopping experience.
- Maintained product displays and inventory levels to ensure optimal presentation.
- Educated clients on fragrance notes and application techniques, fostering brand loyalty.
- Collaborated with team members to achieve sales targets and promote new arrivals.
- Processed transactions efficiently while ensuring accuracy in cash handling.
- Demonstrated adaptability by learning about various fragrance lines and promotions quickly.
- Handled customer inquiries and resolved issues promptly, maintaining satisfaction levels.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Provided exceptional customer service through prompt assistance, knowledgeable advice, and friendly demeanor.
- Cultivated lasting client relationships by following up on purchases and offering tailored promotions for future visits.
Student Supervision Aide
East Orange Board of Education
11.2017 - 06.2020
- Supervised student behavior during lunch periods, ensuring a safe and respectful environment.
- Coordinated activities to promote social interactions among students, enhancing peer relationships.
- Assisted teachers in implementing behavioral management strategies, fostering positive classroom dynamics.
- Monitored compliance with school policies, addressing issues promptly to maintain order and safety.
- Supported the implementation of emergency procedures during drills or actual situations, maintaining orderliness among students and prioritizing safety measures.
- Promoted student engagement during extracurricular activities by actively participating and providing guidance when needed.
Education
Liberal Arts
Hudson County Community College
Jersey City, NJSkills
- Customer service
- Customer engagement
- Brand awareness
- POS system operations
- Customer profile maintenance
Timeline
Fragrance Sales Associate
Macy’s
10.2019 - Current
Student Supervision Aide
East Orange Board of Education
11.2017 - 06.2020
Liberal Arts
Hudson County Community College
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