Arnold Thomas Villarosa
Reseda,CA
Summary
Adept at enhancing customer engagement and boosting brand awareness, I excelled at Macy's Department Store by leveraging expert product demonstration skills and building strong client relationships. Achieved significant sales targets through effective upselling and cross-selling, showcasing proficiency in POS system operations and a genuine commitment to customer service excellence.
Been awarded as one of Top 6 seller for the 2 consecutive years 2022 and 2023
Overview
7
7
years of professional experience
Work History
Fragrance Sales Associate
Macys Department Store
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Coordinated promotional events to showcase new product launches or seasonal offerings, attracting new clientele and increasing brand awareness.
- Implemented effective upselling techniques, promoting additional products such as scented candles or body care items alongside fragrances.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
- Developed an extensive understanding of fragrance families thus assisting customers find their preferred scent with ease.
- Established rapport with clientele by actively listening to their preferences and needs.
- Conducted regular store maintenance, keeping displays organized, clean, and visually appealing.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
Bobbi Brown Brand Expert
Macys Department Store
10.2020 - 03.2022
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Shiseido Counter Manager
Macys Department Store
05.2019 - 10.2020
- Developed in-depth knowledge of Shiseido products to effectively address client concerns and provide expert advice on skincare routines.
- Expanded client base by actively networking and maintaining a strong referral system, contributing to increased revenue.
- Boosted sales by providing personalized product recommendations and creating a welcoming environment for customers.
- Coordinated special events and promotions to drive traffic to the Shiseido counter, increasing sales opportunities.
Clarins Beauty Advisor
Macys Department Store
12.2017 - 05.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Education
Marketing Management
Philippine School of Business Administration
Manila, Philippines 03.1994
Skills
Customer Service
Languages
Tagalog
Native or Bilingual
Japanese
Professional Working
English
Professional Working
Timeline
Fragrance Sales Associate
Macys Department Store
03.2022 - Current
Bobbi Brown Brand Expert
Macys Department Store
10.2020 - 03.2022
Shiseido Counter Manager
Macys Department Store
05.2019 - 10.2020
Clarins Beauty Advisor
Macys Department Store
12.2017 - 05.2019
Marketing Management
Philippine School of Business Administration
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