Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACK GAGNON

Olympia

Summary

Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.

Overview

10
10
years of professional experience

Work History

Department Manager

REI
10.2024 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Effectively communicated new SOPs and explained the rationale behind every change.

Retail Sales Lead

REI
03.2023 - Current
  • Developed training materials and SOPs for new and existing sales associates to ensure consistency
  • Trained over 50 new employees
  • Communicated with store personnel to discuss goals and strategies for increasing sales and key metric volume.
  • Implemented effective merchandising solutions that resulted in increased revenue growth
  • Exceptionally handled tricky customer service situations and used them as training opportunities for other associates
  • Mentored high-potential employees for leadership roles

Sales Specialist: Frontline, Camping

REI
04.2021 - 03.2023

Prep Cook/Line Cook/Host/Busser/Dishwasher/Maintenance

Spartas Pizza
01.2016 - 01.2021
  • As Lead Line Cook, captained and managed a high-speed team while creating an efficient, fun culture
  • Collaborated with front and back-of-house team members to meet every customer need
  • Smoothly handled the fastest pace job in the company
  • Trained over 20 new employees

Education

Associates - General

Cascadia College
Bothell, WA
06.2023

Skills

  • Customer service excellence
  • Effective communication
  • Team leadership
  • Task prioritization
  • Task delegation
  • Adaptability
  • Decision-making
  • Conflict resolution
  • Performance monitoring
  • Visual merchandising
  • Product knowledge
  • Customer Service Excellence

Timeline

Department Manager

REI
10.2024 - Current

Retail Sales Lead

REI
03.2023 - Current

Sales Specialist: Frontline, Camping

REI
04.2021 - 03.2023

Prep Cook/Line Cook/Host/Busser/Dishwasher/Maintenance

Spartas Pizza
01.2016 - 01.2021

Associates - General

Cascadia College

Similar Profiles

CREATE PROFILE