Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jack Hartmann

Cincinnati,OH

Summary

Adaptable General Manager with a proven track record at Zen Leaf, excelling in leadership and team building. Spearheaded the launch of Adult Use sales in Ohio, enhancing profitability and customer loyalty. Proficient in training and development, fostering a culture of accountability that significantly improved employee retention and operational efficiency.

Overview

5
5
years of professional experience

Work History

General Manager

Zen Leaf
04.2024 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Boosted employee retention by developing a culture of accountability and personal responsibility.
  • Implemented Verano values and Core Competencies at a dispensary that did not pride themselves on those values previously.
  • Collaborated with my State Director to implement strategies to increase sales and profitability through the launch of Adult Use sales in Ohio starting August 6th, 2024
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Participated in Verano Mentorship program as both a mentor and now a mentee.

General Manager

Zen Leaf
06.2023 - 04.2024
  • Collaborated with State Director and implemented strategies to increase sales and profitability. Maintained operational efficiency at the companies busiest retail location in the state of Ohio.
  • Promoted and developed 3 different tenured employees into Salaried management roles.
  • Executed moving business operations from one facility to another compliantly with the State of Ohio in April of 2022.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Assisted in developing comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.


Assistant General Manager

Zen Leaf
09.2021 - 06.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on operational and legislative changes in an everchanging market.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize waste.
  • Mentored staff members, creatin a supportive work environment that enhanced employee performance and retention.

General Manager

Zen Leaf
01.2021 - 09.2021
  • Took opportunity to open our second location in Ohio in Bowling Green. Collaborated with State Director to implement operational strategies and effectively built customer and employee loyalty.
  • Implemented Verano values and core competencies at a dispensary that was privately owned previously.
  • Learned how to operate a dispensary compliantly in the state of Ohio while maintaining company sales targets and expectations.
  • Was able to administer extensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Cannabis Advisor

Zen Leaf
02.2020 - 01.2021
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by following company SOPs and asking questions at points of uncertainty.
  • Participated in ongoing professional development opportunities provided by both Verano and the Ohio Board of Pharmacy to stay current with industry trends and best practices.

Education

No Degree - Marketing / Finance

Coastal Carolina University
Conway, SC

High School Diploma -

Wooster High School
Wooster, OH
05-2015

Skills

  • Leadership and team building
  • Problem resolution
  • Operations / Staff management
  • Training and development
  • Interpersonal skills
  • Change implementation
  • Time management

Timeline

General Manager

Zen Leaf
04.2024 - Current

General Manager

Zen Leaf
06.2023 - 04.2024

Assistant General Manager

Zen Leaf
09.2021 - 06.2023

General Manager

Zen Leaf
01.2021 - 09.2021

Cannabis Advisor

Zen Leaf
02.2020 - 01.2021

No Degree - Marketing / Finance

Coastal Carolina University

High School Diploma -

Wooster High School

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Jack Hartmann