Summary
Overview
Work History
Education
Timeline
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Jack Hatchett

Brooklyn

Summary

Strategic and results-driven Lead Product Manager with X+ years of experience driving product vision, roadmap, and execution for high-growth tech companies. Proven track record in leading cross-functional teams and launching scalable products that impact millions of users.

Overview

15
15
years of professional experience

Work History

LEAD PRODUCT MANAGER

Heady Inc. for Hibbett Sports
NYC
09.2023 - 06.2025
  • Created 2 new internal Android applications for Hibbett store associates, ideating requirements with senior executives, IT, and Store Operations and kicking-off agency design and development.
  • Launched 4 new ecommerce iOS and Android applications for 2 sister brands, including strategizing technical approach for a unified codebase with agency Engineering and Design teams.
  • Directly managed a team of 4 Senior Product Managers, each responsible for developing client’s product roadmap and project-managing large development teams, all-together supporting 6 mobile applications in production.
  • Supported agency/client contract negotiations, helping the client right-size their investment and resource allocation and position the agency as a partner rather than service.
  • Helped Assisted in radically adapting Hibbett Digital’s app strategy during and after their acquisition by JD Sports, including the creation of a new pair of apps, and the transition of an existing pair of apps to an external team.

SENIOR PRODUCT MANAGER

Heady Inc. for Hibbett Sports
NYC
09.2021 - 09.2023
  • Paired with client to develop product strategy and roadmap for ecommerce iOS and Android applications, including dozens of integrations, omnichannel features and a bespoke raffle system.
  • Co-project-managed the agency development of both apps, including Design, Development (back-end and front-end), and QA teams in many places, mainly Brooklyn and Mumbai. Lead most internal meetings and owned JIRA.
  • Produced ~20 new features for both apps per year, with 2 feature-development workstreams and one maintenance.
  • Maintained a 4.8/5-star average rating in both App Store and Google Play and observed steady organic growth in app users and revenue.
  • Travelled to client and vendor sites for in-person user studies and workshops on product, roadmap and joint-team collaboration.

AVP, SUPPLIER MANAGER

Loop Commerce (Synchrony)
NYC
09.2019 - 12.2020
  • Promoted after Synchrony’s acquisition of GPShopper, given a special responsibility to enable digital start-ups.
  • Lead strategic onboarding and maintenance of 64 vendors through Synchrony's regulatory compliance program.
  • Assessed supplier technology and performance with experts; executed product research and competitive analysis.

DIRECTOR OF OPERATIONS, RELEASE MANAGER

GPShopper (Synchrony)
NYC
12.2015 - 09.2019
  • Supervised >3k code deployments and >50 mobile app releases; achieved 50% reduction of downtime.
  • Managed triage, response, retrospectives and reports for production issues; admin’d all company software.
  • Lead DevOps meetings and evangelized principles; transformed application-monitoring and security practices.
  • Continued to lead client projects, playing roles of Project Manager and Product Manager.

PRODUCT MANAGER

GPShopper
NYC
01.2015 - 12.2015
  • Drove requirement-gathering, design and development of an ecommerce-app SDK, the company’s primary product.
  • Completed several platform-integration and custom projects for clients and partners.
  • Trained Account and Project Managers.

PROJECT MANAGER

GPShopper
NYC
03.2013 - 01.2015
  • Produced the 1st major sneaker-release app (adidas Confirmed), praised in Forbes, GQ and Marketing Daily.
  • Achieved seniority managing teams of 6 on dozens of client mobile-app and mobile-web projects.
  • Trained all new PMs; reorganized company wiki; created onboarding materials and marketing assets.

OPERATIONS COORDINATOR

LivingSocial
Washington D.C.
09.2011 - 12.2012
  • Launched, owned and expanded 5 markets of the ‘Takeout & Delivery’ and ‘Instant Deals’ mobile products.
  • Managed over 500 accounts, advising, creating content for and upselling small-business owners.
  • Trained new hires, improved various company operations, and designed customer, b2b and internal tools.

OPERATIONS LEAD

Google
Washington D.C.
07.2010 - 07.2011
  • Promoted to management after 2 months in field; trained, wrote manuals and set goals for over 150 reports.
  • Oversaw project logistics worldwide; directed Google QA and Design resources.
  • Supported launches in Europe and Asia, assisted in the creation of internal mobile apps.

Education

Bachelor of Arts - English

Cornell
Ithaca, NY
05-2009

Timeline

LEAD PRODUCT MANAGER

Heady Inc. for Hibbett Sports
09.2023 - 06.2025

SENIOR PRODUCT MANAGER

Heady Inc. for Hibbett Sports
09.2021 - 09.2023

AVP, SUPPLIER MANAGER

Loop Commerce (Synchrony)
09.2019 - 12.2020

DIRECTOR OF OPERATIONS, RELEASE MANAGER

GPShopper (Synchrony)
12.2015 - 09.2019

PRODUCT MANAGER

GPShopper
01.2015 - 12.2015

PROJECT MANAGER

GPShopper
03.2013 - 01.2015

OPERATIONS COORDINATOR

LivingSocial
09.2011 - 12.2012

OPERATIONS LEAD

Google
07.2010 - 07.2011

Bachelor of Arts - English

Cornell

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