Jack Henderson
Surprise,AZ
Summary
Innovative manager with extensive experience in restaurant and hotel management. Proven ability to enhance operational efficiency and drive team performance. Strong situational awareness contributes to effective decision-making and problem-solving. Authorized to work in the US for any employer.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Hotel General Manager
WoodSpring Suites
Phoenix, AZ
07.2023 - Current
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
- In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
- Conduct weekly staff meetings including weekly training sessions presented by managers and self.
- Meeting all financial review dates and corporate directed programs in a timely fashion.
- Holding monthly financial review with all department managers and available supervisors.
- Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
- Developing managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department.
- Inspecting rooms regularly.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Forecasting the monthly hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate forecast.
- Interview all prospective candidates for any open positions.
- Motivate coach and council staff.
- Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort.
- Be in the public areas during peak times greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
Hotel General Manager
InTown Suites Extended-Stay Living
Arizona
07.2018 - 07.2023
- Company Overview: Country's largest provider of metro and suburban extended-stay economy accommodation with 191 locations in 22 states. Operating properties in the absence of a property manager. Overseeing short-term assignments across all properties in assigned market including local marketing, property staff training, and performing quality assurance improvements as directed by regional market manager.
General Manager
AMF Union Hills
Phoenix, AZ
12.2017 - 06.2018
- Bowling center with 32 all star lanes, interactive arcade, billiards, on-site pro shop, snack bar, and sports bar. Catering to leagues, private events and open bowling. Focusing on growing revenue and controlling expenses through effectively managing staff, developing operational plans, while ensuring customers satisfaction
General Manager
Uptown Alley
02.2013 - 11.2017
- Is 60,000 square feet in size and has a lot to offer under one roof. We have 40 state-of-the-art bowling lanes, an upscale/casual full service restaurant with a made from scratch menu, three high-energy bars, a separate sports theater with a 60 ft screen, numerous billiard tables, 2 story laser tag arena and over 100 video and prize games. We have a stage with live music entertainment and live band karaoke on the weekends, as well as several party rooms available to rent. We offer a 21 and over dance club called the Approach, it’s an ultra lounge experience with our dj spinning fresh music on Friday and Saturday nights. To keep it all running smoothly we have 12 managers which helps and supports our team member staff of 125. I have been involved in numerous on live TV shoots along with pre recorded studio TV shoots.
Detention Officer
Maricopa County Sheriff's Office
11.2004 - 05.2012
- I started working in minimum security housing units with a thirst for knowledge. I applied and received advance Officer training classes throughout my career. I applied to work different shifts in different facilities so I could learn as much as I could. I worked my way up to maximum security then on to close custody housing units. I tested for Sergeant numerous times and placed really well on the list but never was chosen due to high number of candidates. I finished out my career working with S.R.T division and S.M.U unit which moved high profile inmates to and from court and hospital appointments.
Education
Business (Some college) - undefined
Glendale Community College
01.1993
Skills
- Hotel and property management
- Sales and retail
- Hospitality expertise
- Communication skills
- Training and development
- Guest services
- Analytical skills
- Payroll management
- Profit and loss analysis
- Quality assurance
- Store management
- Marketing strategies
- Employee relations
- Leadership abilities
- Supervisory experience
- Customer service excellence
- Operational oversight
- Scheduling (10 years)
- SELF MOTIVATED (10 years)
- Inventory Management (10 years)
- Restaurant experience
- Microsoft Word
- Team Building (10 years)
- Culinary Experience
- TRAINING (8 years)
- Inventory (10 years)
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- Driver's License
Additional Information
- Skills
- Restaurant operations organizations
- ServSafe Food Protection Manger Certification
- Title 4 BASIC Liquor Law Training
- Title 4 Management Liquor Law Training
- Leadership/Communication Skills
- Law Enforcement Operat602-413-1071
- Hendersonjack67@gmail.com
- JACK HENDERSON
- Ions
- Dynamic Guest Service Leader
- Sales and Marketing
- Business Development
- Employee Relations
- Self Motivated
- Training and Development
Timeline
Hotel General Manager
WoodSpring Suites
07.2023 - Current
Hotel General Manager
InTown Suites Extended-Stay Living
07.2018 - 07.2023
General Manager
AMF Union Hills
12.2017 - 06.2018
General Manager
Uptown Alley
02.2013 - 11.2017
Detention Officer
Maricopa County Sheriff's Office
11.2004 - 05.2012
Business (Some college) - undefined
Glendale Community College