Overview
Work History
Education
Certification
Timeline
Generic

Jack Hester

College Station,Texas

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Aggieland Boutique Hotel
01.2025 - 05.2025
  • Oversee front office operations, ensuring exceptional guest scores and increased satisfaction scores.
  • Led front office team ensuring compliance with company policies, SOPs, and hotel standards.
  • Proficient in Scheduling, leadership, as well as team management
  • Drove revenue growth by upselling premium services and amenities, resulting in a substantial increase in revenue.

Guest Experience Expert

Aggieland Boutique Hotel
10.2024 - 01.2025


  • Drive guest loyalty through exceptional service, contributing to substantial increases in positive reviews and referrals.
  • Foster strong relationships with cross-functional teams to ensure seamless guest experiences from check-in to check-out.
  • Analyze guest feedback to implement targeted improvements, resulting in measurable increases in satisfaction scores and repeat bookings.

Guest Experience Expert

Sheraton Downtown Dallas
09.2023 - 05.2025
  • Ensured adherence to brand standards through regular quality assessments as well as learning BSA Compliance.
  • Manage guest check-ins and reservations with precision, ensuring seamless transitions and high guest satisfaction scores.
  • Mentor new hires on hotel operations and customer service best practices.

Marriott Task Force

JW Marriott Downtown Dallas
12.2023 - 01.2024


  • Implemented JW Marriott’s luxury standards during task force assignment. Developed creative solutions to enhance guest satisfaction in high-end hospitality.
  • Worked closely with interdepartmental teams to ensure cohesive luxury experience. Facilitated smooth communication between front desk and housekeeping.

Guest Services

Hilton Anatole
01.2023 - 09.2023


  • Manage guest check-ins and reservations with precision, ensuring seamless transitions and high guest satisfaction scores.
  • Embraced challenges in a dynamic hospitality setting, consistently delivering exceptional service and contributing to positive guest experiences.
  • Mentored new team members on hospitality best practices, elevating department performance and guest satisfaction metrics.

Education

High School Diploma -

Duncanville Highschool
Duncanville, Texas
05.2024

EMT COURSE COMPLETION -

Blinn College - Rellis Campus
Bryan, TX
05-2025

Associate in Science (A.S.) - Fire Science

Blinn College - Rellis Campus
Bryan, TX
05.2026

Certification

  • American Heart Association - BLS/CPR Certification
  • Nationally Registered EMT License

Timeline

Front Office Supervisor

Aggieland Boutique Hotel
01.2025 - 05.2025

Guest Experience Expert

Aggieland Boutique Hotel
10.2024 - 01.2025

Marriott Task Force

JW Marriott Downtown Dallas
12.2023 - 01.2024

Guest Experience Expert

Sheraton Downtown Dallas
09.2023 - 05.2025

Guest Services

Hilton Anatole
01.2023 - 09.2023

High School Diploma -

Duncanville Highschool

EMT COURSE COMPLETION -

Blinn College - Rellis Campus

Associate in Science (A.S.) - Fire Science

Blinn College - Rellis Campus

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Jack Hester