Jack Hewitt, 23
London
Summary
A passionate, organized individual with 4+ years customer service experience and 1+ years of freelance journalism experience that has enabled exceptional initiative and strong communication skills to develop.
Overview
6
6
years of professional experience
Work History
Coffee Specialist
Nespresso
09.2020 - Current
- Customer service; Achieved sales KPIs through upselling of products and promoting seasonal offerings (NNS and ABV)
- Handled customer complaints professionally and efficiently, resolving concerns promptly to preserve positive brand reputation.
- Assisted in maintaining a clean and organized workspace, contributing to efficient operations, adhering to stores FIFO (First in, First Out) process, permitting efficient stock rotation.
- Promoting membership scheme based on personal coffee needs, enhancing customer experience by compounding promotions.
- Co-operative team based environment; Encouraged teamwork in order to maintain a positive working environment.
Operations Assistant
The New Black Film Collective
10.2022 - 05.2024
- Internal and external communications; sales, marketing and project related outreach, mailing lists and coordinating event logistics.
- Research projects and data analysis; reported research findings directly to Managing Director for companies charity strand (IMPACT).
- Ad-hoc event/ screening assistance; facilitated marketing, branding, production documents (Call sheets, holding slides) and catering.
- Establishing new relationships for the brand, setting buyer meetings and hiring temporary staff.
- Website development, social media management and professional video editing.
Restaurant Team Member
Nandos Chickenland
09.2018 - 09.2020
- Manual cash handling, card machine and POS operation.
- Followed safety and sanitation policies while handling and preparing food and beverages to uphold proper health standards.
- Worked flexible hours across nights, weekend, bank holiday and festive shifts.
Lighting Technician
Diva Lighting
07.2018 - 09.2018
- Performed maintenance of lighting equipment, ensuring safety and quality operations
- Followed lighting design plan to select fixtures and control settings
- Received and processed stock into inventory management system
Education
Bachelor of Arts - Digital Film Production
Ravensbourne University
London04.2024
Collyer's College
Horsham07.2019
Lancing College
Lancing07.2017
Skills
- Adobe Creative Cloud
- Microsoft Office
- Self Publishing and Freelance Journalism
- First Aid
- Strong memory (Product Knowledge)
- Inventory Management
- Q&A Moderation
Accomplishments
- Berlin Film Festival 2024 (In Attendance)
- London Film Festival Accreditation (Press) 2023
- Biennale Film Festival Accreditation (Press) 2023
- Berlin Film Festival 2023 (In Attendance)
- London Film Festival Accreditation (Press) 2022
- Biennale Film Festival 2022 (In Attendance)
- Cannes Film Festival Accreditation (Three Days at Cannes) 2022
- TEFL Certification (2021)
References
- Andrina George, The New Black Film Collective, Andrina@tnbfc.co.uk
- Marc Russel, Wave/Nespresso Boutique, Marc.russel@experiencewave.com
Timeline
Operations Assistant
The New Black Film Collective
10.2022 - 05.2024
Coffee Specialist
Nespresso
09.2020 - Current
Restaurant Team Member
Nandos Chickenland
09.2018 - 09.2020
Lighting Technician
Diva Lighting
07.2018 - 09.2018
Bachelor of Arts - Digital Film Production
Ravensbourne University
Collyer's College
Lancing College