JACK HICKS
Orlando,FL
Summary
Knowledgeable Leader with proven background in senior leadership roles, driving strategic initiatives and fostering organizational growth. Successfully led cross-functional teams to achieve key business objectives, enhancing operational efficiency and stakeholder satisfaction. Demonstrated expertise in project management and strategic planning.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Sr. Director, Careers & Workforce Strategy
PDS Health
Orlando, FL
09.2025 - Current
- Directed strategic initiatives to enhance operational efficiencies across multiple departments.
- Led cross-functional teams in the implementation of innovative healthcare solutions.
- Developed and executed comprehensive business plans to optimize service delivery models.
- Mentored senior leadership, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making.
- Collaborated with stakeholders to align organizational goals with patient care objectives.
- Managed budget allocations and resource planning to ensure optimal operational effectiveness.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Streamlined operations for increased efficiency with process improvements and automation.
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Director, Talent Development
PDS Health
Orlando, FL
01.2018 - 08.2025
- Led strategic initiatives to enhance operational efficiency across multiple dental practices.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Developed and implemented training programs to elevate staff performance and service quality.
- Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
Manager, Talent Development
Pacific Dental Services
01.2016 - 01.2018
- Led operational improvements to enhance patient care and streamline clinic workflows.
- Developed training programs for staff to ensure compliance with industry standards and best practices.
- Analyzed performance metrics to identify areas for operational efficiency and strategic growth.
- Collaborated with cross-functional teams to optimize resource allocation and service delivery models.
- Mentored junior managers, fostering a culture of continuous improvement and professional development.
- Spearheaded initiatives that aligned clinical operations with organizational goals, enhancing overall effectiveness.
- Oversaw budgeting processes, ensuring fiscal responsibility while supporting business objectives and service expansion.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Operations Manager
Pacific Dental Services
01.2015 - 01.2016
- Drove year-over-year revenue and profit growth that met/exceeded budget targets
- Led the hiring, onboarding, developing, and retention of clinical/non-clinical team
- Coached Doctors, Hygienists, and Specialists to develop comprehensive, financially successful practices while improving case acceptance and consistently implementing standards and best operational practices
- Developed region bench strength by assisting Regional Partner in identifying and developing new leaders
- Managed De Novo plans for the region that ensured successful openings and ramp up
- Conducted regular financial reviews of the region that coached Leaders to implement appropriate actions
Operations Manager
Michael Kors
01.2011 - 01.2015
- Managed all operations of a $25M store, staff of 90+ employees
- Scheduled sales and support staff through the proactive analysis of current business trends
- Led and maintained excellence in Loss Prevention Awareness and auditing
- Strategized and coordinated sales and support strategy to maintain a positive spread
Education
Bachelor of Science - Business Management, Executive Leadership
University of North Florida
Jacksonville, FL08-2011
Skills
- Executive Leadership
- Culture transformation
- Team management
- Policy development
- Organizational development
- Stakeholder relations
- Strategic planning
- Decision-making
- Process improvement
- Budget management
- Contract and vendor management
- Strategies and goals
- Employee development
- Task delegation
- Time management
- Relationship building
- Team collaboration
- Multitasking and organization
Certification
- 2020: Professional in Human Resources (PHR)
- HRCI
ACTIVITIES
GOSHRM Member Human Resources group in the Greater Orlando Market GOSHRM Member Human Resources group in the Greater Orlando Market
Awards
2017 - XP Award, PDS Health
2018 - XP Award, PDS Health
2020 - XP Platinum Award, PDS Health
2021 - Regional Support Person of the Year Nominee, PDS Health
Languages
English
Native or Bilingual
Timeline
Sr. Director, Careers & Workforce Strategy
PDS Health
09.2025 - Current
Director, Talent Development
PDS Health
01.2018 - 08.2025
Manager, Talent Development
Pacific Dental Services
01.2016 - 01.2018
Operations Manager
Pacific Dental Services
01.2015 - 01.2016
Operations Manager
Michael Kors
01.2011 - 01.2015
Bachelor of Science - Business Management, Executive Leadership
University of North Florida