VIP Sales and Guest Service Lead
Top Golf
05.2024 - Current
- Drive new site revenue thru selling VIP memberships to area businesses and community members
Jack Hlavin
Tampa,FL
Summary
Enthusiastic new college graduate with proven track record of steady employment throughout high school and college. Confident public speaker who is calm and controlled in dealing with the public. Independent and creative thinker driven to provide superior work and quality customer experience. Skilled at training and managing others. Comfortable and capable in both leadership and team member roles.
Work History
European Travel Liaison
Self Employed
01.2024 - 05.2024
- Skills Required: Leadership, Project Management, Decision Making, International Travel, Creativity
- Decided on countries, presented the ideas and collected payment for weekly European travel and accommodations for 15 US students based in Italy.
- Provided quality travel experience to 13 countries in 4 months.
Platinum Sales Lead
Top Golf
06.2021 - 01.2024
- Catapulted VIP membership sales: $50,000 in sales in a part time role.
- In-person cold call and prospect generation
- Created excitement around VIP membership through personalized service, knowledge and a friendly trust building approach
- Effectively used added value selling to drive sales and boost revenue.
- Fostered client loyalty and satisfaction through post sale support
Golf Services Lead
Top Golf
11.2019 - 01.2024
- Managed up to 12 employees in fast paced environment. Cross trained on all customer facing and back office tasks
- Knowledgeable and friendly customer service at all levels of client interaction including food service, guest service and golf
- Managed waitlists of up to 100 guests including in person, online and phone interaction
- Utilized effective value added sales approach to upsell customers resulting in CLE location being the number one in revenue Top Golf site
- Hired in first month of St Petersburg location opening and helped onboard new employees on customer service, money handling, and strategic organization skills that I acquired in CLE
Education
Bachelor of Science - International Business, Economics, Data Analytics
The University of Tampa
Tampa, FL12.2024
High School Diploma -
St Ignatius High School
Cleveland, OH06.2021
Skills
Leadership, Collaboration, Cold Calling, Microsoft Office Proficient, People Manager, Trainer, Public Interaction, Project Management, Data Analytics, Travel Planning, Organized, Multi Tasking, Self Starter, Independent, Goal Oriented, Customer Relationship Building
Timeline
VIP Sales and Guest Service Lead
Top Golf
05.2024 - Current
European Travel Liaison
Self Employed
01.2024 - 05.2024
Platinum Sales Lead
Top Golf
06.2021 - 01.2024
Golf Services Lead
Top Golf
11.2019 - 01.2024
Bachelor of Science - International Business, Economics, Data Analytics
The University of Tampa
High School Diploma -
St Ignatius High School