Jack Houk
Norwalk,IA
Summary
Dynamic plumbing apprentice with hands-on experience at Brockway Mechanical & Roofing. Skilled in drain cleaning and soldering pipes, POS systems, and inventory management. I excel in customer support and have a proven track record of exceeding service targets. Committed to enhancing team productivity and fostering positive client relationships through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Plumbing Apprentice
Brockway Mechanical & Roofing
10.2023 - Current
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
- Enhanced team productivity by maintaining a clean and organized work environment for plumbing tasks.
- Assisted in installation of plumbing systems for new construction projects, ensuring timely completion.
Drain Technician
Schaal Heating & Cooling
Johnston, IA
04.2023 - 10.2023
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Emphasized preventative maintenance measures for clients, reducing the likelihood of costly repairs down the line.
- Exceeded company targets for completed service calls contributing to overall business growth.
Assistant Manager
Planet Fitness
West Des Moines, IA
04.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor Of Liberal Arts -
Attended DMACC
Ankeny, IA05.2022
High School Diploma -
Norwalk High School
Norwalk, IA06.2020
Skills
- POS Systems
- Customer Support
- Membership Sales Experience
- Hand tool use
- Soldering pipes
- Drain cleaning
Timeline
Plumbing Apprentice
Brockway Mechanical & Roofing
10.2023 - Current
Drain Technician
Schaal Heating & Cooling
04.2023 - 10.2023
Assistant Manager
Planet Fitness
04.2022 - 04.2023
Bachelor Of Liberal Arts -
Attended DMACC
High School Diploma -
Norwalk High School