Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Hunt

Lyons

Summary

Dynamic and results-driven professional with extensive experience in account management and customer engagement at NATIONAL CREDIT ADJUSTERS LLC. Proven track record of enhancing customer satisfaction through effective communication and proactive problem-solving. Skilled in account reconciliation and adept at navigating fast-paced environments to achieve organizational goals.

Overview

27
27
years of professional experience

Work History

Truck Driver

Young's Trucking
09.2023 - 12.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.

Truck Druver

Nuest Trucking
03.2019 - 08.2023
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Account Representative

NATIONAL CREDIT ADJUSTERS LLC
02.2006 - 12.2008
  • Contacted customers to assess satisfaction and current needs.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Kept detailed records of customer interactions for optimal traceability.
  • Supported customer satisfaction through regular follow-up and communication.
  • Implemented customized account plans to meet individual client needs.

Account Representative

Portfolio Recovery Associates
05.2001 - 01.2006
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Processed client payments and updated accounts.
  • Kept detailed records of customer interactions for optimal traceability.
  • Interpreted financial data to identify trends and opportunities.
  • Supported customer satisfaction through regular follow-up and communication.
  • Implemented customized account plans to meet individual client needs.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.

Lumber Yard Foreman

Home Lumber and Supply
05.1998 - 01.2001
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Lyons High School
Lyons, KS
05-1997

Skills

  • Sales proficiency
  • Account reconciliation
  • Account management
  • Communication and negotiations
  • Customer engagement
  • Customer relationship management

Timeline

Truck Driver

Young's Trucking
09.2023 - 12.2024

Truck Druver

Nuest Trucking
03.2019 - 08.2023

Account Representative

NATIONAL CREDIT ADJUSTERS LLC
02.2006 - 12.2008

Account Representative

Portfolio Recovery Associates
05.2001 - 01.2006

Lumber Yard Foreman

Home Lumber and Supply
05.1998 - 01.2001

High School Diploma -

Lyons High School

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Jack Hunt