Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Jack Johnson IV

Cleveland,OH

Summary

Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.

Overview

12
12
years of professional experience

Work History

Administrative Specialist - Customer Service

UNITED STATES AIR FORCE
10.2013 - 08.2025
  • Advised members on company employee benefits to include life insurance policies and benefits when exiting the service; updated information on beneficiaries, payment options, coverage amounts, etc
  • Answered questions on benefits, procedures, and responsibilities; created new military ID cards for military personnel and family members
  • Updated military personnel records to reflect changes in marital status, promotion/demotion, new dependents, etc.; maintained compliance with federal, state, and local employment and benefits laws and regulations
  • Processed employee paperwork; entered data into HRIS system; maintained records on employees in all units that were under administrative action
  • Verified data accuracy for members submitting packages for promotion consideration
  • Updated awards/decorations on members' records who demonstrated above standard performance
  • Improved employee retention and development by providing guidance to members wanting to extend their current contracts including financial guidance/assistance for members who qualified for bonuses
  • Conducted mandatory relocation briefings for military members who were being assigned to a new base, including overseas assignments
  • Processed passport applications for military members and family members

Education

Diploma -

Rich South High School
05.2012

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Customer service
  • Training & Development
  • Employee Orientation
  • Administrative experience
  • Verbal communication
  • Exceptional writing
  • Customer relations
  • Deadline management
  • Presentation development
  • Report preparation

Military Service

United States Air Force, E-4

Timeline

Administrative Specialist - Customer Service

UNITED STATES AIR FORCE
10.2013 - 08.2025

Diploma -

Rich South High School
Jack Johnson IV