Summary
Overview
Work History
Education
Skills
Timeline
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Jack Katz

Tampa

Summary

Engaging Casino Host that drives customer development and retention through planning and executing promotions and VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests. Leverages highly effective verbal, written, telemarketing and communication skills to promote excellent guest service.

Overview

10
10
years of professional experience

Work History

Player Development Casino Host

Seminole Hard Rock Hotel & Casino Tampa
07.2023 - Current
  • Cultivated and maintained high-value client relationships, driving player loyalty and increasing revenue through personalized engagement and exceptional customer service.
  • Coordinated exclusive events, promotions, and incentives for VIP guests, enhancing player satisfaction.
  • Monitored player activity and preferences using Salesforce, tailoring offers and communications to align with individual guest profiles and business objectives.
  • Collaborated with marketing, gaming, and hospitality teams to deliver seamless guest experiences, ensuring alignment with casino brand standards.

Inside Sales

PODS Moving & Storage
03.2022 - 06.2023
  • Partnered with inside sales representatives to maintain current product and service literature.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Developed sales strategies to increase sales of insurance policies, locks, and labor.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Coordinated promotions to drive sales and increase customer base.

Social Media Marketing Coordinator

Tom Smith Fire
01.2015 - 02.2022
  • Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience.
  • Monitored ongoing SEO expenses in alignment with budget projections.
  • Increased user base by promoting brand awareness and launching key marketing efforts.
  • Trafficked advertisements to target audience using specific algorithms for focused exposure.
  • Managed paid social media advertising campaigns to reach and engage target audiences.

Education

High School Diploma -

Mascoutah High School
Mascoutah, IL
06-2013

Skills

  • Customer service
  • Communication
  • Profit maximization
  • Guest relations
  • Computer Skills
  • Salesforce

Timeline

Player Development Casino Host

Seminole Hard Rock Hotel & Casino Tampa
07.2023 - Current

Inside Sales

PODS Moving & Storage
03.2022 - 06.2023

Social Media Marketing Coordinator

Tom Smith Fire
01.2015 - 02.2022

High School Diploma -

Mascoutah High School

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Jack Katz