TAMAR PERRENOUD
Olympia,WA
Summary
Professional, with solid grounding in competitive environments. Demonstrated success in performance-driven roles, contributing to team objectives. Skilled in strategy development, quick decision-making, and maintaining high standards. Known for adaptability, reliability, and focus on achieving measurable outcomes.
Overview
12
12
years of professional experience
Work History
Player Development Host
Little Creek Casino
Shelton, WA
01.2026 - Current
- Engaged players through personalized interactions to enhance gaming experiences and customer satisfaction thus lowering player investment cost below 20%.
- Facilitated conflict resolution among players, promoting a positive gaming environment.
- Monitored game operations to ensure compliance with regulatory standards and company policies.
- Assisted in training new staff on operational procedures and customer service protocols.
- Provided feedback on game performance and player preferences to inform management decisions.
- Collaborated with team members to streamline workflow processes, improving overall efficiency.
- Developed strategies for enhancing player retention and loyalty through targeted promotions and events.
- Analyzed player data to identify trends, informing future marketing initiatives and service improvements.
- Increased player retention rates by creating a supportive environment and addressing individual needs.
- Cultivated strong relationships with high-value players to enhance loyalty and engagement.
- Coordinated special events and promotions to maximize guest experiences and increase attendance.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
Multi-Unit Tasting Room Manager
Stottle Winery
Lacey, WA
07.2020 - 09.2025
- Managed daily operations of tasting room, ensuring exceptional guest experiences and quality service.
- Executed targeted sales strategies to boost tasting room revenue, focusing on upselling, wine club membership promotion, and event space rentals.
- Coordinated special events and private tastings, increasing visitor engagement and brand loyalty.
- Developed and implemented staff training programs to enhance product knowledge and customer engagement.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Streamlined operational processes to increase efficiency, resulting in improved workflow within the tasting room.
- Oversaw inventory management, optimizing stock levels and minimizing waste in wine selection.
- Monitored adherence to local, state, and federal regulations governing alcohol consumption and sales.
- Established relationships with local businesses to promote cross-marketing opportunities and community involvement.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Facilitated purchasing decisions to maintain optimal inventory levels, sales, marketing and customer account operations efficiently.
Bar and Retail Supervisor
Red Wind Casino
Olympia, WA
10.2022 - 11.2023
- Supervised daily operations and maintained adherence to policies and procedures.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Coordinated staff schedules, optimizing coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Conducted performance evaluations, providing feedback for employee development.
- Developed training materials for ongoing staff training initiatives.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Led cross-functional teams in executing projects aimed at enhancing guest experience and satisfaction ratings.
- Established strong relationships with vendors to negotiate favorable terms for supplies and services essential to operations.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Restaurant Manager
Emerald Queen Hotel & Casino
Fife, WA
10.2016 - 02.2018
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Supervisor
The Blazing Onion
Tacoma, WA
11.2014 - 12.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Trained and mentored staff to facilitate successful adoption of new program.
- Developed and implemented policies to enhance operational efficiency.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Measured team performance and reported metrics to leadership team members.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Developed and rolled out new policies.
- Resolved customer complaints and adjusted policies to better meet evolving needs.
Education
Associate of Science - General Science Transfer
Clark College
Vancouver, WAHigh School Diploma -
Clark College
Vancouver, WA2000
Skills
- Player analytics
- Promotional coordination
- Player retention
- Customer engagement
- Guest relations
- Training and Development
- Staff Management
- Scheduling
- Staffing and scheduling
- Team Building
- Team development
- Leadership
- Operations management
- Conflict Resolution
- Processes and Procedures
- Strategic Planning
- Trend analysis
- Innovative problem-solving
- Adaptive thinking
- Adaptability
- Priority Management
- Innovative problem-solving
Timeline
Player Development Host
Little Creek Casino
01.2026 - Current
Bar and Retail Supervisor
Red Wind Casino
10.2022 - 11.2023
Multi-Unit Tasting Room Manager
Stottle Winery
07.2020 - 09.2025
Restaurant Manager
Emerald Queen Hotel & Casino
10.2016 - 02.2018
Supervisor
The Blazing Onion
11.2014 - 12.2015
High School Diploma -
Clark College
Associate of Science - General Science Transfer
Clark College