BRANDY MUDRICH
Pittsburgh,PA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Player Development Host
Rivers Casino
Pittsburgh, PA
01.2024 - Current
- Developed and nurtured long-term relationships with high-value guests through personalized service and engagement.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered guest inquiries clearly, fostering calm and professional interactions.
- Demonstrated professionalism in customer interactions via phone and email.
- Handled inbound customer calls with professionalism and proper phone etiquette to assist customers.
- Maintained professional service standards across fast-paced customer support environments.
Marketing Ambassador
Rivers Casino
Pittsburgh, PA
01.2023 - 01.2024
- Represented the brand during promotions and special events.
- Enrolled and educated guests on the rewards program.
- Provided polished, guest-focused support throughout events.
- Built rapport with customers through friendly interactions, fostering brand loyalty.
- Resolved customer complaints promptly and efficiently.
- Analyzed customer service processes and proposed improvements to enhance guest experience.
Manager
Anytime Fitness
Pittsburgh, PA
01.2022 - 01.2023
- Managed daily club operations at Anytime Fitness, including opening, closing, and facility checks.
- Facilitated strategies to enhance membership growth at the gym. and operational excellence.
- Assisted members with inquiries and resolved concerns to ensure a positive experience.
- Greeted members and handled questions, concerns, and account support professionally.
- Ensured cleanliness and safety of equipment while organizing workout areas to promote a welcoming environment.
Education
BBA - Marketing
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Client Retention
- Guest relations
- Complaint management
- Customer loyalty programs
- Relationship building
- Marketing Promotions
- Professional Communication
- Professional telephone demeanor
- Customer education
- Empathy and patience
- Data protection
Personal Information
Title: PLAYER DEVELOPMENT VIP SERVICES CLIENT RELATIONS
Timeline
Player Development Host
Rivers Casino
01.2024 - Current
Marketing Ambassador
Rivers Casino
01.2023 - 01.2024
Manager
Anytime Fitness
01.2022 - 01.2023
BBA - Marketing
Slippery Rock University of Pennsylvania