I enjoy gaming with my friends, traveling in the Rocky Mountains and overseas I like hiking with my dogs and spending time with my friends
Jack Kempton
Park City,United States
Summary
Driven by success and fueled by determination, I bring a disciplined approach to every opportunity. With a background in customer service catering to the top 1% of economic clientele in a five-star resort environment, I have honed exceptional communication, listening, and relationship-building skills. I thrive in fast-paced, high-expectation settings and am eager to translate this experience into a top-performing sales role. My entrepreneurial mindset, focus, and willingness to learn position me to contribute meaningfully to an organization with a long-term growth agenda.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Stein Eriksen Lodge
03.2024 - Current
- Currently employed at the Stein Eriksen Lodge where I have further proven myself as an excellent customer service representative
- I am always looking for ways to make our guest's experiences special
- Greet and welcome guests
- Customer Service & Care
- Communicate timely with effective team
- Check guests in / out of hotel
- Handle Cash and Credit Card transactions
- Answer phone and email questions
- Create reservations for guests
- Respond to guest inquiries
- Maintain professional and welcoming demeanor
- Occasional concierge services
Front Desk Agent
St. Regis Deer Valley
10.2021 - 06.2022
- Greet and welcome guests
- Customer Service & Care
- Check guests in / out of hotel
- Handle Cash and Credit Card transactions
- Answer phone and email questions
- Create reservations for guests
- Respond to guest inquiries
- Occasional Room Service / Concierge
- Maintain professional and welcoming demeanor
Front Desk Agent
Park City Peaks Hotel
10.2020 - 04.2021
- Greet and welcome guests
- Customer Service & Care
- Check guests in / out of hotel
- Handle Cash and Credit Card transactions
- Answer phone and email questions
- Create reservations for guests
- Respond to guest inquiries
- Occasional Room Service / Concierge
Front Desk Agent
Sheraton Park City
05.2019 - 03.2020
- Greet and welcome guests
- Customer Service & Care
- Check guests in / out of hotel
- Create reservations for guests
- Answer phone and email questions
- Handle Cash and Credit Card transactions
- Take orders for the Hotel's Restaurant
- Occasional Room Service / Concierge
Assistant Manager
Metropolitan Theaters
12.2018 - 04.2019
- Greeting Customers Managing Staff
- Customer Service
- Cashier
- Manage Finances for Theater
- Opened / Closed
Education
Neumont College of Computer Science - Software Engineering
Neumont College of Computer Science
Salt Lake City, UT01-2023
High School Diploma -
Park City High School
06.2017
Skills
- Customer Service
- Adaptability
- Very proficient with computers
- Listening
- Critical Thinking
- Problem Solving
- Follow through
Interests
Timeline
Front Desk Agent
Stein Eriksen Lodge
03.2024 - Current
Front Desk Agent
St. Regis Deer Valley
10.2021 - 06.2022
Front Desk Agent
Park City Peaks Hotel
10.2020 - 04.2021
Front Desk Agent
Sheraton Park City
05.2019 - 03.2020
Assistant Manager
Metropolitan Theaters
12.2018 - 04.2019
Neumont College of Computer Science - Software Engineering
Neumont College of Computer Science
High School Diploma -
Park City High School
Similar Profiles
John Ethan SalmonsonJohn Ethan Salmonson
Culinary Intern at Stein Eriksen LodgeCulinary Intern at Stein Eriksen Lodge
Andre GiebeAndre Giebe
Waiter at Stein Eriksen Lodge / Glitretind RestaurantWaiter at Stein Eriksen Lodge / Glitretind Restaurant
Taje CampbellTaje Campbell
F&B Attendant at Stein Eriksen LodgeF&B Attendant at Stein Eriksen Lodge