JACK KENZIG
Cleveland
Summary
Dynamic bartender with extensive experience at cocktail bars, breweries, and everything else in between, recognized for exceptional customer service and creative mixology. Skilled in upselling premium brands and developing innovative drink recipes, consistently receiving customer compliments. A fast learner dedicated to workflow optimization and responsible alcohol service, ensuring high-quality experiences for all guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
BrewDog
Cleveland
06.2024 - Current
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Nano Brew
Cleveland
06.2022 - 09.2024
- Greeted new customers as soon as possible to make introductions, discuss specials, make drinks and build immediate positive connections with guests
- Prepared for large parties, anticipating planning and staffing needs
- Prepared bar for success by anticipating stock of liquor, mixers, juices and all cocktail needs
- Mixed both standard and specialized drink orders using a variety of ingredients, including liquor, cordials, syrups and fruits
- Received frequent customer compliments for going above and beyond normal duties.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender/Server
Mabel's BBQ
Cleveland
01.2019 - 08.2022
- Upheld high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time
- Received frequent customer compliments for going above and beyond normal duties
- Prepared for large parties, anticipating planning and staffing needs
- Visited new customers as soon as possible to make introductions, discuss specials, take drink orders and build immediate positive connection with guests
- Asked customers for feedback, solved problems, provided additional items and requests throughout the meal
- Mixed both standard and specialized drink orders using a variety of ingredients, including liquor, cordials, bitters, syrups and fruits
- Guided guests through menus while demonstrating thorough knowledge of food, bourbons, cocktails and ingredients
Server
Bourbon Street Barrel Room
Cleveland
03.2021 - 06.2022
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and sending in the computer
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Visited new customers as soon as possible to make introductions, discuss specials, take drink orders and build immediate positive connection with guests
- Guided guests through menus while demonstrating thorough knowledge of food, bourbons, wine, cocktails, and ingredients
- Asked customers for feedback, solved problems, provided additional items and requests throughout the experience
- Received frequent customer compliments for going above and beyond normal duties
Bartender/Server
The Rail - North Olmsted
North Olmsted
10.2016 - 04.2019
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Visited new customers as soon as possible to make introductions, discuss specials, take drink orders and build immediate positive connection with guests
- Asked customers for feedback, solved problems, provided additional items and requests throughout meal
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
Warehouse Worker
Progressive Field
Cleveland
08.2015 - 06.2017
- Manually transported carts of kegs and other food and beverage products and maintained stamina while standing, bending and walking for extended periods of time
- Performed inventory control, such as counting and stocking merchandise
- Transferred products of all sizes using pallet jacks and carts around the baseball stadium, consistently meeting challenging performance goals
Education
High School Diploma -
Black River High School
Sullivan, OH01.2013
Some College (No Degree) - Travel and Tourism
Lorain County Community College
Elyria, OHSkills
- Liquor, wine, and craft beer knowledge
- Upselling techniques
- Positive attitude
- Fast learner
- Responsible alcohol service
- Customer service
- Creative and proficient mixology
- Workflow Optimization
- Recipe development
- Classic cocktails
- Drink preparation techniques
- Strong closer and opener
- Event planning
Certification
- TIPS certification, Alcohol
- SafeServ certification, Food Handling
Timeline
Bartender
BrewDog
06.2024 - Current
Bartender
Nano Brew
06.2022 - 09.2024
Server
Bourbon Street Barrel Room
03.2021 - 06.2022
Bartender/Server
Mabel's BBQ
01.2019 - 08.2022
Bartender/Server
The Rail - North Olmsted
10.2016 - 04.2019
Warehouse Worker
Progressive Field
08.2015 - 06.2017
High School Diploma -
Black River High School
Some College (No Degree) - Travel and Tourism
Lorain County Community College