Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

JACK KRAUSE

Summary

Experienced professional with 20 years of experience in leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

13
13
years of professional experience

Work History

Team Lead

NexusTek
07.2022 - Current
  • Led cross-functional teams to enhance project delivery and operational efficiency
  • Analyzed workflow data to identify areas for improvement and drive performance enhancements.
  • Coordinated resource allocation and scheduling for multiple teams, ensuring timely completion of deliverables.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Communication liaison with Microsoft Support to expedite issue resolution.
  • Assisted with after hours on-call duties to ensure seamless business continuity for customers.
  • Worked different stations to provide optimal coverage and meet production goals.

Supervisor of Network Services

Famous Software
10.2012 - Current
  • Oversaw team of engineers, mentoring staff to improve technical skills and operational efficiency.
  • Provided top notch technical support and consultation through a variety of means promoting cross-competency excellence.
  • Maintained regular employee performance reviews, managed workload, conducted professional development, monitored performance metrics, and provided coaching.
  • Implemented, updated, and refined department documentation for clarity and accuracy.
  • Acted as a liaison between external clients and internal departments to expedite the resolution of client requests.
  • Purchased, configured, deployed, and supported internal hardware and network technologies.
  • Managed vendor relationships to enhance service delivery and support strategic initiatives.

Education

Bachelor of Science - Industrial Engineering

Fresno State University
Fresno, CA
01.2010

Skills

  • Team management
  • Performance monitoring
  • Process improvement
  • Client communication
  • Strategic planning
  • Project management
  • Staff training and development
  • Root cause analysis
  • Customer service
  • Conflict resolution
  • Workload balancing

Accomplishments

  • Promoted to Team Lead after one year with NexusTek
  • Awarded Employee of the Year for Famous Software 2020
  • Promoted from amongst my peers to a supervisory position after 5 years with Famous.

Additional Information

Ryan Toloy, Systems Administrator, JP Lamborn, 559-940-9156, ryan.toloy@gmail.com
Brandon Roberts, Data Engineer, Fowler Packing Company. 559-908-0098, the.b.roberts@gmail.com

Tony Fazio, CEO, Regency Investment Advisors, 559-250-9570, tfazio3@gmail.com

Sean O'Keefe, Sr Developer, Famous Software. 559-281-2282, sean@theokeefes.org

Timeline

Team Lead

NexusTek
07.2022 - Current

Supervisor of Network Services

Famous Software
10.2012 - Current

Bachelor of Science - Industrial Engineering

Fresno State University

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