Jack Kulik
Cedar Grove,NJ
Summary
With a B.S. in Sports, Marketing, Events and Tourism, I have a passion for innovating the sports industry, specially within my current company, BetMGM. I have leveraged my skills gained through my 1.5+ years with the company to manage VIP accounts in the DMV region, build lasting relationships with clients, and drive sales through strategically incentivizing my players daily.
Overview
4
4
years of professional experience
Work History
VIP Account Associate
BetMGM
Jersey City, NJ
09.2022 - Current
- In charge of managing 300+ VIP's on a day to day basis (answering calls/texts, problem solving or incentivizing them to play on our platform)
- Understanding and adapting to my individual players daily play in order to best utilize our bonusing and hospitality tools to enhance their overall play
- Monthly travel to DMV region to host sporting events and Sportsbook watch parties with high revenue clients
- Prospect for new high-end business by using p-reports, Backoffice, betscroller, CSM to best determine whether they meet the qualifications to be in the VIP program
- Liaise with fellow team members and departments (Risk, Hospitality, Traders, payments, CS) on a daily basis to create the best experience for our players
Customer Support Agent
BetMGM Sportsbook
Jersey City
09.2021 - 08.2022
- Provide world-class online sports betting experience with customer support 24/7
- Assist customers with account/fraud/bet issues via email/live chats/phone calls
- Work with 5-8 clients per hour in a fast-paced environment
- Oversee all players(clients) accounts within encrypted databases
- Handle a large amount of funds periodically within clients balance accounts.
Operations Team Intern
PGA Tour Superstore
Paramus
09.2020 - 10.2021
- Help and appoint every and all customers in the right direction of the products they are looking for
- In charge of all club repairs, re-gripping clubs, re-shafting clubs operations
- Manages every and all operations via computer system including online shipments, custom orders, and club fittings
- Daily calls with various Golf vendors for status checks and warranty updates
- Transferred to the East Hanover location as a Supervisor In training role.
Shift Manager
NJ Sports House
Oakland
09.2019 - 09.2020
- Manage all activities at the complex including scheduling team activities
- Providing customer service by phone or in person
- Maintaining a safe and clean facility
- In charge of all financial transactions.
Education
BS, Business Administration - Concentration in Sports, Events, Tourism Marketing -
Montclair State University, School of Business
Montclair05-2021
Skills
- Verbal and written communication
- Strong leadership and organizational skills
- Successful collaboration and teamwork experience
- Problem-solving and critical thinking
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Excellent with customer relations
- Sports betting in general
- Data bases (Betscroller, Backoffice, CSM, P-Reports)
Timeline
VIP Account Associate
BetMGM
09.2022 - Current
Customer Support Agent
BetMGM Sportsbook
09.2021 - 08.2022
Operations Team Intern
PGA Tour Superstore
09.2020 - 10.2021
Shift Manager
NJ Sports House
09.2019 - 09.2020
BS, Business Administration - Concentration in Sports, Events, Tourism Marketing -
Montclair State University, School of Business