Summary
Overview
Work History
Education
Skills
References
Timeline
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Satchel Page

Centreville,VA

Summary

Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.

Overview

6
6
years of professional experience

Work History

VIP Account Associate

BetMGM
02.2023 - Current
  • Increased client satisfaction by effectively managing and resolving account issues.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Collaborated with cross-functional teams to ensure successful project completion and timely delivery of client deliverables.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.

Group Sales Account Executive

Washington Commanders
06.2021 - 01.2023
  • Generated over $600K+ in my tenure.
  • Responsible for group tickets, season tickets, and executive suites sales to local companies and community organizations, i.e. youth recreation associations, fan clubs, and private sector institutes.
  • Successfully created and executed the "Joey Slye Night"inaugural and "Youth Football Day", a game day event tailored to the local youth football programs within the Washington metropolitan area.
  • Pitch and promote experiences of our pregame tunnel to local youth football organizations, halftime performance with MBA Majest, and their premium spaces to IMP Fitness to increase our sales quota

Athletic Communication Assistant

Alfred State Atheltic Department
08.2017 - 05.2020
  • Compiled statistics and records by utilizing StatCrew/the Automated Scorebook/NCAA LiveStats platforms.
  • Produced press releases and game-day programs.
  • Orchestrated photo and video shoots with athletic teams; in-game photography.
  • Managed social media accounts; created original content to increase engagement.
  • Organized pre-game and in-game entertainment; activated sponsored promotions.
  • Facilitated game-day logistics, i.e. preparing facilities and managing event staff.
  • Assisted with organizing and executing the special Olympics within Athletic department.

Education

Bachelor of Science - Sports Management

Alfred State College
Alfred, NY
05.2020

Skills

  • Goal Setting
  • Client Relationship Management
  • Data Analytics
  • Strategic Planning

References

References available upon request.

Timeline

VIP Account Associate

BetMGM
02.2023 - Current

Group Sales Account Executive

Washington Commanders
06.2021 - 01.2023

Athletic Communication Assistant

Alfred State Atheltic Department
08.2017 - 05.2020

Bachelor of Science - Sports Management

Alfred State College

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Satchel Page