Ida Jo Stagi
Tampa,FL
Summary
Achieved operational efficiency by fostering employee ownership of responsibilities. Boosted team performance through effective training and mentorship. Transformed VIP loyalty and guest experiences through impactful strategic initiatives.
Overview
10
10
years of professional experience
Work History
Manager VIP Loyalty & Player Development
Norwegian Cruise Line/ Oceania Cruises/ Regent Seven Seas Cruises
Miami, Fl
04.2023 - Current
- Guest booking revenue 100% YOY.
- Guest Average Trip Worth (ATW) YTD 100% YOY.
- Personalized VIP service for each player needs
- Accompanying high valued players on voyages
- Working events to increase Casinos At Sea awareness
- Created and Implemented tracking reports for sales MTD/YTD
- Collaboration across departments/Shore Excursions/Revenue/Inventory.
- Casino Marketing Charter voyages accompanying elite players.
- Versed in SalesForce/Oracle People Soft/Seaweb/NVS.
- Developed and implemented strategic initiatives to improve VIP loyalty and guest experience.
Loyalty Specialist, Casinos At Sea
Norwegian Cruise Line Holdings
Miami, Fl
07.2018 - 04.2023
- Doubled guest bookings from 5M to 16M in 5 years
- Developed department from the ground up.
- Ability to build trust and loyalty from guests.
- Built Casinos At Sea guest/travel agent base
- Able to reconcile complex issues/bookings
- Liaise with air dept./shore ex/revenue/pax srvs and others a required
- Player Development for Oceania/Regent Cruises
- Provide Concierge Level guest services
- Calculating reinvestment according to play
Personal Vacation Planner
Carnival Cruise Lines
Miramar, Fl
07.2016 - 07.2018
- Planning individual and group cruise vacations
- Maintain existing data base, while adding new guests via internet/direct calls
- Knowledge of ship ports, itineraries, and on-board activities
- Maintaining guest’s rewards via frequent cruise program
- Versed in Seibel Operating System and Navigator
- Knowledgeable in U.S. customs required documents for travel
Education
Master of Science - Leadership
South University, Online
Bachelor of Arts - Journalism
University of Central Florida
05.2007
Associate of Arts - Humanities
Daytona State College
05.2005
Skills
- Customer service
- Verbal and written communication
- Goal setting
- Cross-functional teamwork
- Customer relationship management (CRM)
- Business development
- Brand management
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Problem-solving
- Excellent communication
- Employee coaching and mentoring
Timeline
Manager VIP Loyalty & Player Development
Norwegian Cruise Line/ Oceania Cruises/ Regent Seven Seas Cruises
04.2023 - Current
Loyalty Specialist, Casinos At Sea
Norwegian Cruise Line Holdings
07.2018 - 04.2023
Personal Vacation Planner
Carnival Cruise Lines
07.2016 - 07.2018
Master of Science - Leadership
South University, Online
Bachelor of Arts - Journalism
University of Central Florida
Associate of Arts - Humanities
Daytona State College