Jack LePage

Resident Manager

The Salvation Army ARC

Fort Worth

07.2020 - Current

Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
Managed day-to-day activities involving tenants, subcontractors and property management.
Organized monthly resident events to foster community engagement among tenants.
Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
Monitored security systems to ensure safety of tenants, visitors, and staff members.
Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
Conducted regular property inspections and reported any necessary repairs or improvements.
Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Oversaw daily activities of staff members providing support services onsite.
Maintained updated resident records and coordinate move-in and move-out logistics.
Kept building up-to-date with current fire and health code standards.
Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
Ensured that all common areas were kept clean and in good repair at all times.
Monitored employees' compliance with individuals' support plans and medical protocols.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked with cross-functional teams to achieve goals.
Managed household errands and other essential duties.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Maintained updated knowledge through continuing education and advanced training.