Jack Lewis
US SECURITY CARE
Philadelphia,PA
22
years of professional experience
Detail-oriented security professional with strong customer service and conflict de-escalation skills, experienced in screening, bag inspection, and maintaining safe restricted areas.
Work History
Security Officer
1 Year 10 Months- Screened individuals and prevented passage of prohibited articles into restricted areas.
- My assignment was at the Bristol DHS office .
- wanding and bag inspection.
Customer Service Representative. /Legal File Clerk
10 Years 9 Months- Resolved public inquiries regarding court procedures, case status, and filing requirements with accuracy and professionalism.
- Trained new staff on customer service protocols, confidentiality standards, and court communication practices.
- De-escalated difficult interactions by applying calm communication and policy-based problem solving.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer Parking Meters
6 Years- Enforced parking regulations, addressing violations with professionalism and calm authority.
- Escorted personnel and visitors, maintaining safe movement through restricted areas.
Education
High School Diploma
Aviation Mechanics
Skills
Detail-oriented
Superior customer service
Conflict de-escalation
Conflict resolution techniques
Timeline
Security Officer
US SECURITY CARE
12.2024 - 10.2026Read More
Customer Service Representative. /Legal File Clerk
US FAMILY COURT
01.2014 - 10.2024Read More
Security Officer Parking Meters
Philadelphia Parking Authority
01.2005 - 01.2011Read More
Embry-Riddle Aeronautical University
Aviation Mechanics
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Memorial High School
High School Diploma
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