Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack MacMillan

Clinton,MA

Summary

Dynamic and dedicated professional with extensive experience at U-Haul and Walmart, excelling in customer service and problem-solving. Proven ability to manage teams and resolve issues efficiently, while maintaining high standards of service. Demonstrating a strong work ethic and eagerness to learn.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

U-Haul
12.2024 - Current

Runs the facility alongside General Manager assisting, and operating facility in absence of General Manager.


Responsibilities

Assisting General Manager in tasks such as scheduling and payroll

Resolving Issues with customers or associates

Loading 5'8' wooden and metal boxes into 53ft trailers using a propane forklift

Refilling propane tanks, RVs and Autogas vehicles

Conducting Auctions on storage units

Cleaning out of Units and Equipment

Assisting in installation of hitches on customers vehicles

Providing Excellent Customer Serivice

Customer Service Representative

U-Haul
08.2024 - 12.2024

Responsibilities

Make reservations for customers using POS system

Hooking up assigned trailers to customers vehicle

Driving and backing up 26ft box trucks with and without trailers

Cleaning equipment

Providing Excellent customer service

Front End Manager

Walmart
10.2023 - 08.2024

Efficiently manage a team of 20-50 associates while conducting daily tasks. Secondly when store manager is absent looking over and managing multiple departments being able to assist customers with any difficulties and resolve problems.


Responsibilities

Making daily schedule for associates and assigning tasks

Fill in when Store Manager is adsent

Complete Financial Audits

Complete Bank transfers up to $100,000

Complete daily cash replenishments within registers

Resolve Issues with customers or associates


Customer Service Representative

Walmart
02.2021 - 10.2023

Assisting customers with variety of needs while being able to efficiently use POS systems, Including providing locations of items, Completing merchandise returns. Also completing Foreign and Domestic money services such as money transfers, Check cashing, Bill payments, Money orders etc.


Education

Clinton High School
Clinton, MA

Skills

  • Problem-solving
  • Customer service
  • Eager to learn
  • Respectful
  • Hardworking
  • Independent

Certification

Forklift Certified

Propane Certified

Timeline

Assistant Store Manager

U-Haul
12.2024 - Current

Customer Service Representative

U-Haul
08.2024 - 12.2024

Front End Manager

Walmart
10.2023 - 08.2024

Customer Service Representative

Walmart
02.2021 - 10.2023

Clinton High School
Jack MacMillan