Jack McFarlin
Logan,UT
Summary
Dedicated professional with expertise in problem-solving and performance assessment. Managed daily operations in customer-centric settings, trained staff, and coordinated events to address diverse requirements. Demonstrated ability to resolve issues efficiently and improve client satisfaction.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Muir Brothers Funeral Home
Imlay City, Michigan
01.2020 - 08.2025
- Facilitated family meetings to assess needs and preferences effectively.
- Provided compassionate support to grieving families during challenging moments.
- Supported planning of memorial events and aftercare programs to honor loved ones.
- Resolved customer issues promptly, improving retention and satisfaction.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Collected and analyzed customer feedback, delivering insights to management for corrective action.
- Coordinated catering services for functions, including sales training and department meetings.
General Assistant
Mulberry Hills
Oxford, Michigan
05.2021 - 10.2022
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
- Supported daily operations in a busy, customer-focused environment.
- Managed inventory and organized supplies to support operational efficiency.
- Trained new staff on operational procedures and best practices consistently.
- Monitored course and greens quality to enhance guest experience and satisfaction.
- Maintained and operated on-site golf carts to ensure safe and reliable transportation for guests.
Host
Chillis
Shelby, Michigan
04.2019 - 07.2020
- Greeted and seated guests promptly in a fast-paced dining environment.
- Managed reservations and organized waitlists efficiently during peak hours.
- Monitored dining room flow to optimize seating arrangements for guest comfort.
- Provided menu information and answered guest inquiries with knowledge and courtesy.
- Maintained cleanliness and organization of the host stand and dining area.
- Assisted in training new hosts on procedures and customer service standards.
Education
Associate of Applied Science - Product Design
Utah State University
Logan, UT04-2028
Skills
- Event planning
- Event coordination
- Operational support
- Supply organization
- Staff training
- Customer service
- Client relations
- Effective communication
- Problem-solving
- Team building
- Operational compliance
Timeline
General Assistant
Mulberry Hills
05.2021 - 10.2022
Manager's Assistant
Muir Brothers Funeral Home
01.2020 - 08.2025
Host
Chillis
04.2019 - 07.2020
Associate of Applied Science - Product Design
Utah State University