Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jack McGlade

Drexel Hill

Summary

Reliable Shift Leader with 10 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Companion Caregiver

Arc Of Chester County
11.2018 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.

Shift Leader

Dairy Queen
06.2015 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Education

High School Diploma -

Upper Darby Senior High School
Drexel Hill, PA
06.2017

Associate of Science - Psychology

Delaware County Community College
Media, PA
08-2024

Bachelor of Science - Psychology

West Chester University of Pennsylvania
West Chester, PA
05-2026

Skills

  • Patient Care
  • Team Leadership
  • Cash Handling
  • Issue Resolution
  • Staff Training
  • Role Modeling
  • Shift Checklists
  • Rule Enforcement
  • Grooming support
  • Fall prevention
  • Respectful and compassionate
  • Dependable and responsible

Accomplishments

    - Achieved Black Belt in Martial Arts

Certification

BLS Certificate

Timeline

Companion Caregiver

Arc Of Chester County
11.2018 - Current

Shift Leader

Dairy Queen
06.2015 - Current

High School Diploma -

Upper Darby Senior High School

Associate of Science - Psychology

Delaware County Community College

Bachelor of Science - Psychology

West Chester University of Pennsylvania

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