Jack Merrick
Odessa,FL
Summary
I'm a creative and motivated individual who thrives in collaborative and dynamic environments. Passionate about problem-solving, building strong connections, and helping customers to the best of my ability, with a natural eye for creativity as well as an easy learner.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nordstrom
Tampa, FL
02.2026 - Current
- Answered customer inquiries promptly, providing accurate information and support.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Resolved customer complaints effectively, maintaining a positive shopping experience.
- Maintained cleanliness of the sales floor to create an inviting environment.
- Collaborated with team members to fulfill orders accurately and in a timely manner.
- Engaged with customers to understand their needs and recommend appropriate course of action.
- Streamlined communication between departments, enhancing response times for customer inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Fulfillment Associate
Nordstrom
Tampa, Fl
08.2024 - 02.2026
- Accurately picked, packed, and prepared online and in-store customer orders for shipment or pickup
- Ensured product quality and presentation by inspecting items before fulfillment
- Used company systems to track and process orders
- Collaborated with team members and management to meet daily fulfillment goals
- Maintained compliance with safety, security, and loss prevention procedures
- Consistently met or exceeded daily and weekly fulfillment targets
- Maintained high standards of efficiency during peak retail seasons (holidays, sales events)
- Contact: Dafne Balay - 321-437-3276
Barista
NewCity Coffee Co.
Lake Mary, Fl
02.2024 - 07.2024
- Provided attentive table service, taking orders at the register and serving to the table while ensuring a positive dining experience
- Prepared and served coffee, espresso drinks, and specialty beverages
- Assisted in pastry preparation and presentation, maintaining high quality and freshness
- Assisted in improving workflow between front-of-house and kitchen staff, reducing wait times
- Family Owned Coffee shop and breakfast restaurant
- Contact: Lily Spennemann - 689-209-4180
Barista/Assistant Manager
Martin's Coffee & Ice-cream
Oviedo, Fl
05.2023 - 02.2024
- Unloaded and organized truck deliveries, ensuring accurate inventory stocking and efficient storage of supplies
- Prepared and served a variety of beverages, ice cream, sandwiches, and specialty food items according to customer requests
- Provided friendly and attentive customer service, ensuring a welcoming environment
- Maintained cleanliness and organization of food prep areas, dining spaces, and equipment
- Incorporated creative ideas to enhance store atmosphere and boost customer engagement
- Prepared and placed supply orders to ensure consistent stock of ingredients and goods
- A small family owned coffee and ice cream shop in Orlando, Fl
- Contact: Rachel Elizabeth - 401-749-8565
Barista
Starbucks
Odessa, Fl
08.2021 - 10.2022
- Prepared and served high-quality beverages and food items according to company standards
- Delivered excellent customer service in a fast-paced environment
- Maintained a clean, organized, and welcoming store environment
- Operated point-of-sale system and handled cash and digital transactions accurately
- Worked as a team to execute smooth operation of the store
- Contact: Emily Carter - 727-261-3716
Education
Study Program - Undergraduate Program
Valencia College
Orlando, Fl05-2024
Skills
- Customer Service & Communication
- Food & Beverage Preparation
- Order Fulfillment & Accuracy
- Inventory & Stock Management
- Team Collaboration
- Problem-Solving
- Adaptability
- Social Media Promotion
- Computer proficiency
- Payment processing
LANGUAGES
English
Full Professional Proficiency
Interests
Art & Painting, Community & Connection, Music & Atmosphere, Hands-On Projects
Timeline
Customer Service Representative
Nordstrom
02.2026 - Current
Fulfillment Associate
Nordstrom
08.2024 - 02.2026
Barista
NewCity Coffee Co.
02.2024 - 07.2024
Barista/Assistant Manager
Martin's Coffee & Ice-cream
05.2023 - 02.2024
Barista
Starbucks
08.2021 - 10.2022
Study Program - Undergraduate Program
Valencia College