JACK MILLER
West Branch,IA
Summary
Service-oriented professional well-versed in building customer loyalty, driving sales and providing exceptional customer experiences. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of great communication, meeting and exceeding sales goals and delivering customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Broadband Technician
South Slope Cooperative Communications
06.2024 - Current
- Creating client retention by fostering positive relationships and delivering consistent high-quality service.
- Troubleshooting of issues related to broadband equipment, identifying root causes of malfunctions and implementing appropriate solutions.
- Enhanced network performance for clients by conducting system upgrades.
- Providing a better customer experience by recommendation of services, products and speed upgrades during installation visits.
- Documented success of attention to detail and record keeping.
Automotive Finance Manager
Brown's West Branch Chrysler Dodge Jeep & Ram
01.2023 - 05.2024
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Collaborated with Sales Consultants, conducting training sessions, sharing information about available financing and warranty options, boosting overall sales figures.
Sales Consultant
Brown's West Branch Chrysler Dodge Jeep & Ram
04.2020 - 05.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured strong sales growth through customer service assistance to walk-in, over the phone and internet based clientele.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maintained customer loyalty with personalized communication campaigns, content creation, and follow up.
- Stayed knowledgeable on latest products, services, and technological advancements through continuous training.
Personal Trainer
Top Shape Gym
02.2019 - 04.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Education
High School Diploma -
West Branch High School
West Branch, IA05-2015
Skills
- Analytical Thinking
- Networking
- Conflict Resolution
- Relationship building
- Leadership
- Self-motivated professional
- Selling Techniques
- Product Knowledge
- Customer Communication
- Network troubleshooting
- Equipment maintenance
- Broadband installation
Certification
- Cyclone Management Training
- Cyclone Sales Training
- Certified Chrysler Salesman
Timeline
Broadband Technician
South Slope Cooperative Communications
06.2024 - Current
Automotive Finance Manager
Brown's West Branch Chrysler Dodge Jeep & Ram
01.2023 - 05.2024
Sales Consultant
Brown's West Branch Chrysler Dodge Jeep & Ram
04.2020 - 05.2024
Personal Trainer
Top Shape Gym
02.2019 - 04.2020
High School Diploma -
West Branch High School
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