Jason Ancina
Gardnerville
Summary
Dynamic Broadband Technician with a proven track record at Spectrum, excelling in network troubleshooting and customer service. Enhanced client retention through effective problem-solving and high-quality service delivery. Skilled in fiber optic splicing and equipment installation, fostering teamwork to streamline processes and improve customer satisfaction.
Overview
26
26
years of professional experience
Work History
Broadband Technician
Spectrum
04.2004 - Current
- Installed and configured broadband systems for residential and commercial customers.
- Conducted troubleshooting and repair of internet connectivity issues to ensure optimal service delivery.
- Collaborated with team members to resolve technical challenges efficiently.
- Trained new technicians on installation protocols and company standards for quality assurance.
- Monitored network performance and implemented improvements to enhance customer satisfaction.
- Developed detailed documentation of service procedures and customer interactions for reference purposes.
- Led initiatives to streamline installation processes, reducing time spent on site visits.
- Provided technical support during escalated issues, ensuring timely resolution and minimal downtime.
- Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
- Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
- Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
- Promoted a safe working environment by adhering to company safety guidelines during installation and repair operations.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
Laborer
General Electric Company
02.2000 - 06.2005
- Operated heavy machinery to support manufacturing processes.
- Conducted regular inspections to ensure equipment functionality and safety compliance.
- Collaborated with team members to streamline production workflows and improve efficiency.
- Assisted in training new laborers on safe handling of tools and materials.
- Maintained clean work environments to adhere to safety standards and regulations.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Education
No Degree - Broadband Technology
NCTI
Arapahoe, CO01-2026
Pastoral Study - Pastoral Study
Simpson University
Redding, CA11-1998
Skills
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
- Equipment installation and maintenance
- Wireless networking
- Service calls
Accomplishments
- Collaborated with team of fifteen in the development of safety within our company.
Languages
Spanish
Native or Bilingual
Timeline
Broadband Technician
Spectrum
04.2004 - Current
Laborer
General Electric Company
02.2000 - 06.2005
No Degree - Broadband Technology
NCTI
Pastoral Study - Pastoral Study
Simpson University