Jack Naber
Phoenix ,AZ
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. I am a Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
Work History
Manager
Big 5 Sporting Goods
Phoenix, AZ
03.2020 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established processes to ensure efficient workflow throughout the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Education
BBA - Marketing
Northern Arizona University
Flagstaff, AZ05-2025
Skills
- Conflict resolution
- Organizational skills
- Task prioritization
- Self-Directed
- Microsoft Word
- Analytical
- Calm under pressure
- Active listening
- Problem resolution
- Thoroughness in Work
- Good Telephone Etiquette
Affiliations
- Was part of a fraternity named Theta Chi where I held the position of vice president my junior year.
Timeline
Manager
Big 5 Sporting Goods
03.2020 - Current
BBA - Marketing
Northern Arizona University
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