Jack Pusa
O’Fallon,IL
Summary
Skilled Technical Support Specialist with a proven track record at Washington University School of Medicine, enhancing system efficiency and user satisfaction. Excelled in incident management and customer service, significantly improving support response times. Adept at troubleshooting and a collaborative team player, consistently delivering solutions that exceed expectations.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist I
Washington University School of Medicine
08.2022 - Current
- Provided technical support to staff and students for end users.
- Provided Tier 1 technical support for Windows, macOS, and mobile devices.
- Managed Active Directory accounts, including password resets and permissions configurations, serving over 1,000 users.
- Utilized ServiceNow to track, prioritize, and close support requests efficiently.
Cart Barn Attendant
Far Oaks Golf Course
02.2021 - 08.2022
- Golf Course Concierge.
- Maintained cleanliness and orderliness of cart storage areas.
- Collaborated with course staff to ensure smooth operation and customer satisfaction.
Customer Service Assistant
Laura Buick GMC
05.2018 - 02.2021
- Assisted with automobile transportation.
- Contributed to business development.
- Managed phone triage.
Education
Computer Information Systems -
St. Louis University
St Louis, MO05-2023
Associates of Arts -
Southwestern Illinois College
Belleville, IL05-2020
Skills
- Dependable
- Customer service-oriented
- Strong communication skills
- Team player
- Proficient in Microsoft Office
- ITIL processes
- Data recovery
- Asset management
- Incident management
- Troubleshooting and diagnosing
- Remote desktop services and support
- Hardware upgrades
- Application support
Websites
Timeline
Technical Support Specialist I
Washington University School of Medicine
08.2022 - Current
Cart Barn Attendant
Far Oaks Golf Course
02.2021 - 08.2022
Customer Service Assistant
Laura Buick GMC
05.2018 - 02.2021
Computer Information Systems -
St. Louis University
Associates of Arts -
Southwestern Illinois College
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