Justien Cadiz
Technical Support Specialist I
Cocoa,FL
Summary
Talented Technical Support Representative with three years of experience and a gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Inventive Technical Support Representative eager to find novel and productive solutions for each customer's issue. Independent provider of individualized customer care. Adapts to unique complaints and queries by performing independent research. Skilled Technical Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of RSAT tools and cloud based Windows products.
Overview
1
1
Certification
8
8
years of post-secondary education
9
9
years of professional experience
Work History
Technical Support Specialist I
Eastern Florida State College
Cocoa, FL
01.2018 - Current
- Maintained hardware performance, network connectivity, and software updates on multiple campuses of 2000+ employees and 10,000+ students.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Pc/MRP Administrator
Spacecoast Cable And Harness
Titusville, FL
02.2016 - 06.2017
- Setup and established use and standard operating procedures of pc/MRP in Stockroom, Purchasing, and Shipping. pc/MRP was being used to facilitate building and sale of cables and parts to Lockheed Martin and CORE in contracts
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined inventory process and cut down processing time for each order by 25% per transaction.
Electronics Technician
United States Navy
Yokosuke, Japan
08.2007 - 01.2012
- Spearheaded and organized over $500,000 worth of repairs of essential ship systems.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
- Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
- Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Tested various types of radar equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.
Education
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FL 08.2014 - Current
Navy 'C' School Certification -
ET 'C' School 2-M (Mini)
Yokota, Japan 06.2011 - 06.2011
Navy 'C' School Certification -
ET 'C' School AN/WSN-7
Norfolk, VA 10.2010 - 11.2010
Navy 'C' School Certification -
ET 'C' School AN/FPN-63
Pensacola, FL 06.2008 - 09.2008
Navy 'A' School Certification -
ET 'A' School Navy Electronics Technician
Great Lakes, IL 09.2007 - 04.2008
Skills
Software Debugging
Performance Optimization
Remote IT Implementation
Customer service expert
Wide-area Networks
Issue troubleshooting
Technical issues analysis
User credential management
Network diagnostics
Windows 10
Accomplishments
- Navy Good Conduct Medal x4
- National Defense Service Medal
- Sea Service Deployment Ribbon
- Navy / Marine Corps Overseas Ribbon
- Graduated as a Distinguished Military Graduate from ET 'A' School.
While employed by US Navy received the following awards:
Certification
A+ Computer Technician
Timeline
A+ Computer Technician
01-2020
Technical Support Specialist I
Eastern Florida State College
01.2018 - Current
Pc/MRP Administrator
Spacecoast Cable And Harness
02.2016 - 06.2017
Associate of Arts - General Studies
Eastern Florida State College
08.2014 - Current
Navy 'C' School Certification -
ET 'C' School 2-M (Mini)
06.2011 - 06.2011
Navy 'C' School Certification -
ET 'C' School AN/WSN-7
10.2010 - 11.2010
Navy 'C' School Certification -
ET 'C' School AN/FPN-63
06.2008 - 09.2008
Navy 'A' School Certification -
ET 'A' School Navy Electronics Technician
09.2007 - 04.2008
Electronics Technician
United States Navy
08.2007 - 01.2012