Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Justien Cadiz

Technical Support Specialist I
Cocoa,FL

Summary

Talented Technical Support Representative with three years of experience and a gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Inventive Technical Support Representative eager to find novel and productive solutions for each customer's issue. Independent provider of individualized customer care. Adapts to unique complaints and queries by performing independent research. Skilled Technical Support Specialist with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of RSAT tools and cloud based Windows products.

Overview

1
1
Certification
8
8
years of post-secondary education
9
9
years of professional experience

Work History

Technical Support Specialist I

Eastern Florida State College
Cocoa, FL
01.2018 - Current
  • Maintained hardware performance, network connectivity, and software updates on multiple campuses of 2000+ employees and 10,000+ students.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Pc/MRP Administrator

Spacecoast Cable And Harness
Titusville, FL
02.2016 - 06.2017
  • Setup and established use and standard operating procedures of pc/MRP in Stockroom, Purchasing, and Shipping. pc/MRP was being used to facilitate building and sale of cables and parts to Lockheed Martin and CORE in contracts
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined inventory process and cut down processing time for each order by 25% per transaction.

Electronics Technician

United States Navy
Yokosuke, Japan
08.2007 - 01.2012
  • Spearheaded and organized over $500,000 worth of repairs of essential ship systems.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
  • Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Tested various types of radar equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.

Education

Associate of Arts - General Studies

Eastern Florida State College
Cocoa, FL
08.2014 - Current

Navy 'C' School Certification -

ET 'C' School 2-M (Mini)
Yokota, Japan
06.2011 - 06.2011

Navy 'C' School Certification -

ET 'C' School AN/WSN-7
Norfolk, VA
10.2010 - 11.2010

Navy 'C' School Certification -

ET 'C' School AN/FPN-63
Pensacola, FL
06.2008 - 09.2008

Navy 'A' School Certification -

ET 'A' School Navy Electronics Technician
Great Lakes, IL
09.2007 - 04.2008

Skills

    Software Debugging

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Accomplishments

    While employed by US Navy received the following awards:

  • Navy Good Conduct Medal x4
  • National Defense Service Medal
  • Sea Service Deployment Ribbon
  • Navy / Marine Corps Overseas Ribbon
  • Graduated as a Distinguished Military Graduate from ET 'A' School.

Certification

A+ Computer Technician

Timeline

A+ Computer Technician

01-2020

Technical Support Specialist I

Eastern Florida State College
01.2018 - Current

Pc/MRP Administrator

Spacecoast Cable And Harness
02.2016 - 06.2017

Associate of Arts - General Studies

Eastern Florida State College
08.2014 - Current

Navy 'C' School Certification -

ET 'C' School 2-M (Mini)
06.2011 - 06.2011

Navy 'C' School Certification -

ET 'C' School AN/WSN-7
10.2010 - 11.2010

Navy 'C' School Certification -

ET 'C' School AN/FPN-63
06.2008 - 09.2008

Navy 'A' School Certification -

ET 'A' School Navy Electronics Technician
09.2007 - 04.2008

Electronics Technician

United States Navy
08.2007 - 01.2012

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Justien CadizTechnical Support Specialist I