Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

JACK REYNOLDS

Medway,US

Summary

Hardworking candidate with exceptional customer relations skills, and a passion for helping others. Eager to learn, experience new challenges, and work towards team goals.

Overview

3
3
years of professional experience

Work History

CREW MEMBER

Dunkin
Medway, Massachussetts
10.2022 - Current
  • Responsible for handling cash from transactions, more than $1,000 per shift
  • Developed strong customer service and communication skills
  • Trained new employees
  • Responsible for till counting
  • Developed the ability to work under pressure and manage challenging customers, especially during busy rush hours

INTERN

Plymouth Rock Assurance
Boston, Massachussetts
06.2025 - 08.2025
  • Prepared and submitted daily reports for supervisors, detailing new claims, overdue work items, to-do lists, and unread voicemails for each team
  • Conducted initial claim investigations, utilizing RMV databases and public records to verify key profile and contact information for the parties involved in the incident
  • Handled First Notice of Loss calls, taking complex accident reports over the phone, and providing customers and claimants with relevant information and next steps
  • Developed strong professional communication skills through interaction with customers, colleagues, and general experience working in a corporate environment

INTERN

Roger Keith & Sons Insurance Agency, Inc.
Medway, Massachussetts
05.2024 - 08.2024
  • Shadowed the company's President and Controller; gained a robust understanding of the insurance industry and general financial planning industry
  • Worked on an active Merger and Acquisition the agency was involved in during my time there
  • Developed an understanding of how decisions are made, including managing risk
  • Helped with bookkeeping, data entry, and day-to-day operations
  • Improved communication, time-management, and organizational skills

Education

BBA - FINANCE

University of Massachusetts Amherst
Amherst, MA, US
05.2027

HIGH SCHOOL DIPLOMA -

Medway High School
05.2023

Skills

  • Proficient Communicator
  • Client Relations
  • Attention to Detail
  • Completing Tasks Under Pressure
  • Excel - Certified by Isenberg's Excel Advanced User Badge
  • Microsoft Office 365
  • Zoom, Google Meet, Skype
  • Google Workspace

Leadership Experience

  • Medway High School Peer Counselor
  • Leos Club Secretary at Medway High School - Raised over $700 for pet shelters in October 2022.
  • NHS, Completed over 75 hours of community service from 2020 to 2023.
  • Varsity Sports, Participated in Varsity Golf, Hockey, and Baseball in high school.

Timeline

INTERN

Plymouth Rock Assurance
06.2025 - 08.2025

INTERN

Roger Keith & Sons Insurance Agency, Inc.
05.2024 - 08.2024

CREW MEMBER

Dunkin
10.2022 - Current

BBA - FINANCE

University of Massachusetts Amherst

HIGH SCHOOL DIPLOMA -

Medway High School

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