Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jack Robinson

Cape Coral,FL

Summary

I am a friendly and customer-focused worker with strong interpersonal talents and POS system proficiency. I am comfortable working independently and collaborates well with coworkers and supervisors. I make quick and quality customer service and business decisions within fast-paced, high-volume environment. I am efficient with expertise in preparing, handling and serving various food and drink items. I am a hard worker who quickly learns menus and daily specials to give guests best suggestions and boost sales.

Overview

5
5
years of professional experience

Work History

Server

Carrabba's Restaurant
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Take-Out Specialist

Outback Steakhouse
08.2021 - 08.2022
  • I would:
  • Answered phones to take orders for customer pick up or delivery
  • Communicated customers' menu choices and special requests to kitchen staff
  • Suggested daily specials and appetizers to meet upsell targets
  • Gained familiarity with menu ingredients and cooking processes to manage customer inquiries
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
  • Used POS system to accurately input orders and process payments.

Food Runner

Outback Steakhouse
06.2021 - 08.2022
  • I answered guest inquiries about menu items, ingredients and preparation methods
  • I coordinated between FOH and BOH staff to convey guest requests
  • I delivered food orders to guest tables and worked to meet table needs
  • I would need to communicate special requests to kitchen regarding food preparation and dietary restrictions and I prepared dishes for presentation by adding garnishes.

Host

Outback Steakhouse
04.2021 - 08.2022
  • I was a host for a couple of months at Outback before getting moved up a position
  • I would regularly, stand at the door holding it for customers and greeting them at the door when they walked in
  • I would then greet them at the host stand and try to create a connection with the customers so they feel welcomed at the restaurant
  • I would take them to their table and make sure they don't need anything else before leaving the table.

Park Attendant, Gator

Mikes Family Amusement Park
06.2019 - 03.2021
  • During my time working at this family amusement park I had to manage go karts, bungee jumping, ropes courses, ziplines and an arcade
  • There were many times I had situations where I would help customers if they got hurt, crash got damaged and I would help with the snack stands when it got busy.

Busser

06.2019 - 03.2021
  • This restaurant was a part of the family amusement park I had worked in and I would help bus and this would be the start of my restaurant journey
  • I would take some orders if they got really busy and help bring some drinks but other than that I was mainly cleaning tables and helping with dishes.

Sales Associate

American Eagle
02.2019 - 05.2019
  • While working at American Eagle I would organize clothes, sign people up for store credit cards, help customers with what style and sizes fit them best and help with fitting rooms
  • I would often find myself talking to customers about how they feel about the types of clothes they wear and how I can help them discover new styles and they would walk out with a new found confidence they didn't have before
  • I would not only help my customers but my coworkers too if they need assistance with their own customer or any other task they had trouble with.

Education

High School Diploma -

North Fort Myers High School
North Fort Myers, FL

Skills

  • Communication Food service and quality
  • Teamwork Problem solving
  • Attention to detail Leadership
  • Keeping up with a fast pace Great memorization

Accomplishments

I am a 4x Employee of the Month.

I graduated High School with an AICE Cambridge Diploma


Timeline

Server

Carrabba's Restaurant
01.2023 - Current

Take-Out Specialist

Outback Steakhouse
08.2021 - 08.2022

Food Runner

Outback Steakhouse
06.2021 - 08.2022

Host

Outback Steakhouse
04.2021 - 08.2022

Park Attendant, Gator

Mikes Family Amusement Park
06.2019 - 03.2021

Busser

06.2019 - 03.2021

Sales Associate

American Eagle
02.2019 - 05.2019

High School Diploma -

North Fort Myers High School

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Jack Robinson