Jack Theroith
Houston,TX
Summary
Proven achiever with Comcast, I excelled in expanding market reach and enhancing brand visibility through strategic partner recruitment and robust relationship management. Skilled in technical support, I consistently surpassed quotas by leveraging my technical understanding and training delivery expertise, significantly improving customer satisfaction and user experience.
Overview
5
5
years of professional experience
Work History
Channel Support
Comcast
01.2023 - Current
- Assisted in the recruitment of new Channel Partners, expanding the company''s market reach and enhancing brand visibility.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built strategic relationships with sales and marketing experts.
Technical Support Representative (Repair)
Comcast
09.2019 - 01.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ03.2027
GED -
Midland Park
Eldora, IA09.1999
Skills
- Technical understanding
- Training delivery
- Relationship Management
- Sales Presentations
- Sales management
- Account Servicing
Timeline
Channel Support
Comcast
01.2023 - Current
Technical Support Representative (Repair)
Comcast
09.2019 - 01.2023
Bachelor of Science - Information Technology
University of Phoenix
GED -
Midland Park